Patient Coordinator

Join Our Team at Prairie Grove Orthodontics!

Prairie Grove Orthodontics is looking for a friendly, organized, and people-loving Patient Coordinator to join our team!

At Prairie Grove, we believe orthodontics should be about more than straight teeth—it's about creating an experience that makes patients and families feel welcomed, cared for, and excited about their smile journey.

As a Patient Coordinator, you'll often be one of the first people a new patient meets. You'll help families feel comfortable when they walk through our doors, answer their questions, keep things running smoothly behind the scenes, and help them take that exciting first step toward treatment.

We're a close-knit team that works hard, supports one another, and genuinely enjoys coming to work. We believe that a great team creates a great patient experience. We value teamwork, compassion, integrity, knowledge, gratitude, and—perhaps most importantly—having fun along the way!

What You'll Do

You'll be an important part of both our front-office and patient experience teams. Your day will include:

• Making every patient and family feel welcomed, comfortable, and cared for from the moment they arrive
• Helping new patients navigate their first visit and answering questions about orthodontic treatment
• Scheduling appointments while coordinating with our clinical team and established scheduling protocols
• Supporting patients and families over the phone by answering questions, providing guidance, and helping them find solutions
• Confirming and updating patient contact information
• Working closely with our clinical team to communicate important patient information
• Collecting and posting patient payments
• Gathering and verifying insurance benefits
• Communicating with dental offices and specialists regarding referrals, X-rays, claims, and mutual patients
• Scanning and documenting referrals, letters, records, and other information in patient accounts
• Preparing paperwork and materials for the following day's new patient and recall appointments

We're Looking for Someone Who...

• Naturally makes people feel welcome and comfortable
• Enjoys working with people of all ages
• Communicates clearly, professionally, and with warmth
• Is organized and pays attention to the little details
• Can stay calm and positive in a busy environment
• Takes initiative and can work independently
• Enjoys being part of a team and is willing to jump in wherever needed
• Brings a positive attitude and a sense of humor to work

Dental experience is preferred, but we're much more interested in finding the right person who fits our team and shares our commitment to taking great care of our patients. A minimum of one year of customer-facing experience is preferred.

What We Offer

We want our team members to feel valued and have opportunities to grow. Our benefits include:

• $22–$25 per hour, depending on experience
• Competitive pay and opportunities for growth
• Medical, dental, vision, short-term disability, long-term disability, and life insurance
• FSA and HSA options
• 401(k) with company contributions
• Paid time off and paid holidays
• Free or discounted dental and orthodontic treatment
• A supportive, collaborative team environment
• A workplace where your ideas, personality, and contributions are valued

Schedule & Locations

Monday–Thursday 7:00 AM–4:30 PM, September–May 7:00 AM–3:30 PM, June–August

Locations: Sun Prairie, Madison, and Beaver Dam

Why Prairie Grove?

Because where you work matters.

We're proud of the culture we've created at Prairie Grove Orthodontics. We work hard, celebrate each other, support one another through busy days, and care deeply about the patients and families we serve. We're looking for someone who wants to be part of that—not just someone looking for their next job.

If you're friendly, dependable, organized, and love making people feel cared for, we'd love to meet you!

Come help us create great experiences and confident smiles—one patient at a time.