Operations Manager

OneSource Real Estate LLC is a fast-growing, tech-forward property management firm dedicated to providing exceptional service to our property owners and residents. We rely on clear processes, modern software systems, and strong leadership to manage our portfolio effectively. We are seeking a highly organized, accountable, and proactive Operations Manager to lead our day-to-day property operations, optimize our processes, and support our team. Position Overview The Operations Manager is a critical leadership role responsible for the seamless execution of our core property management lifecycles—from leasing and renewals to turns, inspections, and delinquency. This hybrid position combines high-level process oversight and remote team management with hands‑on field operations, including regular property inspections. The ideal candidate is an analytical problem-solver who can handle difficult situations with poise, push projects across the finish line, and constantly look for ways to make our operations run more smoothly. Core Operational Oversight Oversee and manage vital property lifecycles: lease renewals, tenant move‑ins/move‑outs, vendor onboarding, and the leasing process. Step in directly to assist or troubleshoot when necessary. Track and maintain the periodic inspection schedule to ensure every property in the portfolio is evaluated on a regular basis. Financial Oversight & Delinquency Management Oversee the timely collection of rent and aggressively manage the delinquency process. Deal directly with outstanding tenant balances and navigate the eviction process when necessary. Field Inspections & Project Management Conduct physical on‑site inspections of vacant and turning properties every 7–10 days using zInspector. Keep property "turn" projects running smoothly, proactively staying on top of turn work progress, and aggressively pushing vendors/contractors when necessary to minimize vacancy times. Coordinate and execute all follow‑up action items, work orders, and maintenance requests generated from field inspection findings. Communication & Collaboration Communicate effectively, clearly, and professionally with property owners, tenants, and vendors regarding operational processes, updates, and issues. Serve as a primary resource for team members; remain available for questions, offer training, and step in to assist with additional responsibilities as the business requires. Meetings & Team Alignment Participate in and be willing/able to lead recurring structural meetings, including: Weekly alignment meetings with the Leasing Coordinator. Biweekly strategy meetings with the Managing Broker. Biweekly all‑staff meetings with the full team. Process Optimization & Data Tracking Keep all process documentation, operational notes, and tracking spreadsheets meticulously updated. Consistently evaluate existing company workflows for efficiency gaps, proposing and implementing updates to help the business run more effectively. Key Software Stack The Operations Manager will work extensively across our fully integrated tech stack. Daily proficiency or a strong ability to master these tools quickly is required: Property Management & CRM: Buildium, LeadSimple, PropertyMeld Inspections & Screening: zInspector, Findigs Business Operations & Communication: Ninety.io, Outlook Suite, Excel / Google Sheets Necessary Traits & Qualifications Organized & Detail‑Oriented: Exceptional organizational skills with the ability to manage multiple spreadsheets, timelines, and competing operational priorities flawlessly. Thick Skin & Resilience: The ability to handle stressful situations, difficult tenant and owner client conversations, and collection conflicts calmly, professionally, and assertively without taking things personally. Customer Service Mindset: A commitment to delivering professional, solutions‑oriented service to owners and tenants alike. Well‑Spoken & Articulate: Strong written and verbal communication skills; capable of commanding authority with vendors while maintaining a professional partnership with owners. Accountable: A high degree of personal ownership. You do what you say you are going to do and hold vendors and team members to that same standard. Logistics Requirements: Must have a reliable vehicle to conduct field inspections every 7–10 days around the local area, as well as a steady, high‑speed internet connection for remote work days to support VOIP phones, video meetings, and cloud‑based tasks. What We Offer A dynamic hybrid work environment (work from home with local field flexibility). A highly collaborative, tech‑forward team layout with clear operational structures. The opportunity to directly impact and scale a growing real estate and property management business. To Apply If you are an experienced, accountable leader who thrives on execution and process optimization, we want to hear from you. Please submit your resume along with a brief cover letter outlining your experience managing property operations and vendor timelines. #J-18808-Ljbffr