Intake Representative, Mental Health Services

Job Description

Job Description

SunCloud Health is seeking an Intake Representative!

Schedule: 40hrs/wk, will include some evening and weekend hours. Hybrid schedule to be discussed.

At SunCloud Health, we understand the importance of comprehensive evaluation, accurate determination of the appropriate level of care based on clinical condition, building integrated care teams around our patient’s condition, and providing a healing space—all optimally designed to treat the whole person. We believe integrated and continuous care is the key to helping our patients achieve and maintain long term health and wellness.

We care about results that matter to you, and we hold ourselves accountable for our role in the delivery of care. We are committed to delivering the highest quality of care at a reasonable price.

Our commitment is simple – we pledge to work with and for our patients in a way that puts them first and that enables us to provide the best possible care in an integrated and collaborative way. We will work with our patients’ families, their other providers and their payers to ensure our goals are aligned and in the best interest of our patients.

PRIMARY RESPONSIBILITIES

• Facilitates all incoming inquiries of prospective clients, loved ones, and mental health/medical professionals with a sense of urgency and compassion
• Exhibits a high level of professionalism and excellent customer service skills with each call/email response
• Obtains all necessary information from callers to determine where they are in the admissions process and determine appropriate follow-up required from the Admissions Team
• Maintains call/chat log, as needed, by entering required intake information for new calls and prospective leads
• Assesses nature and level of clinical urgency of calls, in order to prioritize and request appropriate level of follow-up
• Is available days, evenings and weekends on an as-needed basis to assist during periods of peak call volume
• Other duties as assigned

Requirements:

• High School Diploma or Degree from Accredited University preferred
• Knowledge of mental health services preferred
• Knowledge of MS Office and Telephone Systems
• Customer Service Skills - Exceptional
• Knowledge of program information and admissions processes

Excellent Benefits Package:

• Comprehensive healthcare benefits package; inclusive of Medical, Dental, Vision, & Employee Assistance Program (EAP)
• Employer-sponsored income protection benefits package; inclusive of life insurance, short-term disability, & long-term disability insurance
• Paid Time Off
• 401(k) retirement savings plan with company match