Service Desk Lead: Incident Response & ITIL Expert
Socket.dev
Boston Beer Company is hiring a Full-Time Service Desk Analyst II, Brewery in Breinigsville, PA. The role leads daily service desk operations, guides peers, and coordinates major incidents while collaborating with IT teams to deliver end-user computing services with a consumer-inspired experience. The position emphasizes incident management, asset tracking, and continuous improvement, with a focus on excellent customer service and knowledge base maintenance. #J-18808-Ljbffr Socket.dev
Vacancy posted 1 day ago
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