Guest Service Agent

Guest Service Agent PositionTo provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell HotelsResponsibilitiesProvides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standardsUnderstands room types and ratesProficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotelUnderstands the “10 foot rule”Owns a problem when confronted with oneHandles difficult situations effectivelyUnderstands the importance of group codes, guest types, and source codesCommunicates clearly and courteously with other staff members and guestsDemonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)Responds to customer questions regarding hotel, in-house facilities, and local eventsProvides courteous, prompt, and accurate inter-hotel communications to staff and customersTakes accurate and complete messagesCorrectly places room on priority status with housekeepingCommunicates with authorized personnel by using Phones, HotSos and/or radiosFollows established hotel security and safety policies as requiredPrepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notesOther duties may be assigned as neededPhysical Demands & Work Environment While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.