Schedule Coordinator/ Customer Service Representative

Job Description Job Description VERY FAST Paced work environment
Responsibilities:
Handle customer inquiries and complaints
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Oversees office operations.
Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Arranging and confirming appointments. Software Skills
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Experience with the service industry it is a plus
Qualifications:
Previous experience in customer service, sales, or other related fields
Appreciation to UP-SELL
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Computer skills/ cellphone knowledgeable
Social media skills
Ability to work with 2 computer screens
Good memory
Company Description Gulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in. Company Description Gulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.