Program Coordinator, Outreach and Recruitment

Job Overview Under the general supervision of the Director of Outreach & Recruitment, the Program Coordinator oversees the daily operations of the college’s Info Center/front desk. The role serves as a first point of contact for prospective students, families, and community members, ensuring a welcoming environment and effective response to inquiries. The Coordinator also manages the Outreach & Recruitment team’s calendar, tracks events, and coordinates scheduling for campus visits and outreach events with K‑12 schools and community organizations. Administrative and purchasing support are also part of the position. Work Schedule This is a full‑time, classified position with standard hours of 8:00 AM – 4:00 PM. Occasional evening or weekend hours may be required for outreach events. The college has a summer work schedule of four 10‑hour days, Monday through Thursday, typically starting in mid‑June. Salary Information The salary range reflects the starting step of Range 40 (Step C) and ending step (Step M) for this classified position. Based on placement of Step C, it will take 5 years to reach Step L and 11 years to reach Step M. This does not reflect any contractual changes, legislative mandated salary increases, or cost‑of‑living adjustments that may be approved in the future. Responsibilities Info Center Operations & Front Desk Oversee day‑to‑day operations of the Info Center/front desk, ensuring consistent and high‑quality service to all visitors. Serve as the primary in‑person point of contact at the Info Center for inquiries related to admissions, college programs, and campus resources. Maintain a clean, welcoming, and organized front desk area with current materials, signage, and referral guides. Ensure the Info Center is properly staffed by scheduling student workers with support of the director and providing onboarding and training support. Stay current on Highline College programs and services to provide accurate referrals for prospective and current students. Support improvement and growth of the Info Center. Calendar, Communication & Event Scheduling Manage the Outreach & Recruitment team’s shared calendars, including staff availability, meetings, and outreach events. Monitor and update Outreach and Recruitment Event tracking sheets. Manage Outreach & Recruitment email and requests for outreach & recruitment services. Respond to requests from K‑12 and community partners for campus visits, classroom presentations, and off‑campus events. Serve as the main scheduling contact for external and internal stakeholders and coordinate logistics, staffing assignments, and required materials. Work closely with the Director to ensure events and team meetings are well scheduled, do not overlap, and maximize the team’s time. Administrative Coordination Maintain accurate records of outreach requests, event participation, and contacts using internal tracking systems or CRM tools. Prepare, update, and distribute Info Center materials, FAQs, and referral resources to ensure accuracy and consistency. Collaborate with the Outreach & Recruitment team to support the delivery and continuous improvement of outreach services. Support feedback collection and process improvement initiatives to enhance Info Center effectiveness. Monitor supply needs and manage purchasing for outreach and Info Center operations in alignment with college purchasing policies. Maintain accurate records of expenses and support budget tracking. Use and reconcile a department purchase card and work with vendors and the business office to ensure timely ordering and delivery of materials. Ability to Communicate effectively (verbal and written) with a customer‑service focus. Routinely lift, carry, and move recruitment and event materials weighing up to 50 pounds when visiting locations. Use Microsoft Outlook, graphical, statistical spreadsheet, and/or database software. Demonstrate ability to manage calendars, schedule events, and handle logistics. Comfort with shared calendars and task management systems. Work some weekends. Qualifications Minimum High School completion or equivalent. One year of customer service experience. Desired One year of administrative experience. Experience working in education. Additional Information Applicants will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past employment. Disclosure is required under Washington state law. Equal Opportunity Employer Highline College is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identities. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legally protected status. #J-18808-Ljbffr Highline College