Service Access Team Leader - Duke Cancer Center Raleigh

Service Access Team Leader is an integral part of the patient care team in the clinic/service area and is responsible for patient registration activities including patient identification, demographic and insurance updates, check‑in, check‑out, point of service collections, referral and order management, and appointment scheduling according to established policies and procedures. The role supports a positive patient experience and a supportive work environment, maintaining a professional image in appearance and over the phone, and ensuring that the registration desk and waiting areas uphold patient privacy, confidentiality, and safety while remaining clean and well‑maintained. Job Summary Responsibilities: Review the listing of today’s and tomorrow’s patients (Department Appointment Report – DAR) and complete mandatory pre‑clinic preparation activities. Manage clinic work queues following appropriate policies and procedures, ensuring that missing registration items are cleared before or at patient arrival and handling referral and order work queues. Obtain imperst cash bag. Identify and communicate operational improvements that maximize efficiency and effectiveness of clinic services. Perform other related clerical duties as assigned by the Service Access Manager. Mandatory Qualifications High school diploma required. Four years of experience in a healthcare setting is required. An associate’s degree in healthcare or business may substitute for two years of experience; a bachelor’s degree in business or healthcare may substitute for four years of experience. Strong verbal and written communication skills. Basic PC skills. Medical terminology knowledge. Telephone etiquette knowledge. Organizational and prioritization skills. Ability to provide oral and written instructions. Ability to interact tactfully and courteously with the public. Ability to apply specific departmental policies, rules, and regulations related to patient information verification, payment collection, and record maintenance. Ability to establish and maintain effective relationships with other personnel. Entry‑level supervisory skills (coaching, counseling, performance evaluation). Knowledge of staff planning. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo. #J-18808-Ljbffr Duke PF