Operations Manager - Lebanon Pines

Operations Manager | Lebanon, CT

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

We are seeking an experienced and operationally driven Operations Manager to lead the day-to-day non-clinical operations of our Lebanon Pines treatment campus working closely with clinical and program leadership to create a safe, therapeutic, and recovery-focused environment for clients and staff.

What We Offer:

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement
• Meaningful leadership work making a lasting difference in the lives of individuals in recovery

What You'll Do:

As Operations Manager, you will serve as a senior leader at Lebanon Pines overseeing facility operations, staff supervision, regulatory compliance, and operational excellence across all shifts. You will be a visible, hands-on presence on campus, partnering with clinical and program leadership to ensure that every aspect of the environment supports quality client care and organizational objectives.

Facility Operations:

• Lead and oversee the day-to-day non-clinical operations of the Lebanon Pines residential treatment facility; maintain cross-shift visibility to promote a collaborative, supportive environment and strong operational oversight across all shifts
• Ensure facility readiness, cleanliness, safety, and compliance with regulatory standards, maintaining a safe and structured therapeutic environment at all times
• Maintain compliance with federal, state, local, and accreditation standards, including those related to substance use treatment, OSHA, fire safety, and workplace safety requirements
• Manage staffing coverage, scheduling, campus operations, and staff performance to maintain safe supervision standards and operational excellence
• Monitor documentation, incident reporting, supervision logs, daily checks, and operational processes to ensure quality, accuracy, and compliance
• Drive continuous improvement through quality initiatives, audits, and implementation of policies and best practices
• Maintain oversight of campus inventory, including client necessities, housekeeping products, and operational supplies to prevent resource deficits
• Oversee facility transportation protocols, ensuring reliable and audited scheduling for client appointments, admissions, and discharges
• Review operational metrics and identify opportunities for process improvement
• Collaborate with program leaders to improve client experience and facility performance
• Serve as operational lead during emergencies, facility events, and significant organizational projects

Supervisory Responsibilities:

• Supervise, coach, and evaluate Recovery Technician Coordinators and direct support staff, fostering a culture of teamwork, professionalism, and trauma-informed care
• Oversee structured onboarding and ongoing professional development for all Recovery Technician staff to build a strong, engaged team and promote retention
• Consistently enforce policies, code of conduct, and professional boundary standards
• Oversee staffing schedules to manage overtime and ensure safe client-to-staff ratios

What You'll Need:

• Bachelor's degree in human services or a related field
• Minimum of 5 years of experience in behavioral health, residential treatment, healthcare, or a related setting with knowledge of facility operations
• Minimum of 2 years of leadership, supervisory, or team management experience with demonstrated coaching, communication, and team development skills; an equivalent combination of education and experience may be considered
• Valid Driver's License with the ability to drive a company vehicle required
• Strong organizational, problem-solving, and decision-making skills with the ability to manage competing priorities in a fast-paced, high-acuity environment
• Experience enforcing policies, safety standards, and regulatory requirements consistently
• Proficiency in digital documentation systems, electronic scheduling tools, and operational data reporting
• Ability to build collaborative relationships across departments
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion

Why SCADD?

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut. We believe in second chances and the power of recovery and exceptional operational leadership is what keeps our residential programs running at their best every day. When you join SCADD, you join a team that shows up with hope, connection, and purpose.

If you're ready to lead with excellence and make a meaningful difference, we want to hear from you.