Assistant Branch Manager

About the Role This position works closely with the Branch Manager to attain branch and bank goals by ensuring day‑to‑day operational excellence, supervising and leading tellers, and providing breakthrough client service. Responsibilities Process transactions, place clients in appropriate account and loan products, cross‑sell bank services, and make referrals to other departments. Ensure the branch meets or exceeds operational standards at all times and is audit compliant. Monitor sales and service goals, coach team members to deepen customer relationships using Client and Business Financial Review. Develop and maintain strong, long‑term relationships with consumers and businesses in the local community, consistently providing proactive solutions and problem resolutions aligned with the bank’s Breakthrough Client Service Standards. Act as backup to the personal banking team to open new accounts, receive loan requests, and gather credit‑related information. Manage, lead, train, and coach tellers; may also oversee personal bankers in collaboration with the Branch Manager. Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. Qualifications High School Diploma or GED required; Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field preferred. 2 years of retail banking experience required; 1 year of management or supervisory experience preferred. 1 year of consumer and small business lending origination experience preferred. Customer service background in retail or banking. Demonstrated ability to grow sales by developing long‑lasting, knowledge‑based relationships with clients and offering customized solutions. Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner. Strong attention to detail and ability to multitask effectively. Proficient use of spreadsheets and other banking computer systems and related software; ability to operate a variety of office equipment and perform repetitive movements for tasks such as counting cash, typing, and handling documents. Position requires acting as a Bank Mortgage Loan Originator (MLO). All MLOs will be required to register as an MLO complying with the SAFE Act requirements. This position is NOT authorized to act as a Bank Closed‑End MLO and is limited to open‑end transactions (home equity lines of credit) only. Location 23600 Hawthorne Blvd Suite B, Torrance, CA 90505 Pay Range $22.24 – $29.71 per hour EEO Statement Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, protected veteran status, disability, or any other applicable protected status or characteristic. #J-18808-Ljbffr