Regional Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job DescriptionIf you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!Regional Operations Manager – PFI SectorPosition OverviewThe Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.Key ResponsibilitiesOperational ManagementOversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and /or soft facilities management services in accordance with contract specifications and output-based performance requirements. Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.Contract Compliance & PerformanceEnsure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio. Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors. Prepare regular performance reports demonstrating achievement against availability and performance metrics.Financial ManagementManage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards. Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio. Balance short-term operational costs with long-term lifecycle obligations inherent in PFI structures.Client & Stakeholder Relationship ManagementServe as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients. Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.Team Leadership & DevelopmentLead, mentor, and develop site-based facilities managers and operational teams across the region. Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements. Foster a culture of service excellence, innovation, and continuous improvement.Health, Safety & ComplianceEnsure rigorous H&S standards across all sites, maintaining compliance with CDM regulations, fire safety requirements, and sector-specific standards (particularly in healthcare and education environments). Coordinate statutory inspections, audits, and remedial programs.Lifecycle & Capital PlanningMaintain a strong working relationship with the Lifecycle Manager to ensure lifecycle strategies and replacement programmes are effectively integrated with operational delivery. Support the planning and execution of capital investment initiatives, ensuring facilities continue to meet performance, compliance, and customer requirements throughout the concession term. Contribute operational insight to asset management decisions and facilitate the successful delivery of lifecycle projects across the portfolio.Risk Management & Business ContinuityIdentify operational risks, implement mitigation strategies, and maintain robust business continuity plans for critical facilities. Manage incident response, coordinate major remedial works, and ensure minimal disruption to public services.Qualifications & ExperienceEssential:Significant facilities management experience within PFI, PPP, or long-term complex contractsProven track record managing multiple sites and substantial operational budgetsDeep understanding of output-based specifications and payment mechanismsStrong commercial acumen with P&L management experienceExcellent stakeholder management skills, particularly with public sector clientsThorough knowledge of relevant FM standards (CAFM, IWFM, BIFM) and regulatory frameworksDesirable:IWFM (Institute of Workplace and Facilities Management) qualification or equivalentExperience in relevant PFI sectors (healthcare, education, custodial, defence, accommodation)Understanding of SPV governance structures and project finance principlesIOSH or NEBOSH health and safety qualificationExperience with major PFI contractors or FM service providersKey CompetenciesStrategic thinking and operational planning | Financial acumen and commercial awareness | Leadership and people development | Client relationship management | Problem-solving and decision-making under pressure | Stakeholder engagement and influencing | Contract and compliance expertise | Change management and continuous improvementTravel RequirementsRegional travel required to cover assigned portfolio of PFI sites, with occasional national travel for corporate meetings and training.Location: Remote –Cheshire, GBR, Manchester,GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on us.fitly.work. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.SummaryLocation: Cheshire, GBR; Manchester,GBRType: Full time