Director of Operations - Janitorial

Overview Operations Director. Lead with Purpose. Build the Culture. Drive the Verde Vibes. At Verde, every team member embraces the role of Custodian first. Whether leading strategy, supporting operations, or serving customers, we believe in showing up with accountability, teamwork, and pride in the work we do. That shared commitment creates the foundation of our culture - the Verde Vibes. What You'll Do Safety: Proactively identify, assess, and mitigate safety and security risks across all sites Safety: Conduct routine safety inspections and implement corrective actions when needed Safety: Investigate incidents, accidents, and near misses while ensuring timely documentation and follow-through Safety: Partner with the EHS team to reinforce safety initiatives and ensure compliance across locations Safety: Promote a strong culture of safety through accountability, awareness, and training Safety: Ensure proper use and enforcement of Personal Protective Equipment (PPE) Safety: Maintain expert knowledge of janitorial tools, equipment, materials, and safe operating practices Sustainability: Promote environmentally responsible practices throughout operations Sustainability: Collaborate with Procurement to support sustainability initiatives and track green spend Sustainability: Educate employees and customers on sustainability best practices Sustainability: Partner with vendors to support eco-friendly sourcing and innovation Sustainability: Identify opportunities to improve operational efficiency while reducing environmental impact Sustainability: Maintain expertise in green cleaning products, methods, and equipment Social Impact: Foster an inclusive, respectful, and collaborative workplace culture Social Impact: Support employee engagement in volunteer opportunities and community initiatives Social Impact: Champion Verde's Mission, Vision, and Core Values through leadership and daily operations Social Impact: Promote diversity, equity, and inclusion across teams and customer sites Awesomeness: Deliver exceptional customer service through proactive communication and relationship management Awesomeness: Ensure customer concerns and service issues are resolved quickly with strong follow-through Awesomeness: Oversee daily operations by coordinating schedules, allocating resources, and setting priorities Awesomeness: Coach, mentor, and develop managers and emerging leaders to support growth and succession planning Awesomeness: Drive employee engagement through recognition, collaboration, and culture-building initiatives Awesomeness: Foster open communication, accountability, and continuous improvement across teams Awesomeness: Perform additional duties as assigned The Operations Director plays a critical role in translating strategic vision into operational execution while building high-performing teams and maintaining exceptional service standards across the organization. What Success Looks Like As an Operations Director, you'll help drive measurable success in the following areas: Financial Performance - Budget management, cost control, and operational efficiency Employee Satisfaction (ESAT) - Team engagement, participation, and retention Customer Satisfaction (CSAT) - Client feedback, service quality, and long-term relationships Quality & Compliance - Site inspection performance and operational consistency Safety - EHS compliance, proactive risk prevention, and incident reduction What You Bring Minimum of 7 years of progressive operations leadership experience, preferably within janitorial, facilities, or service-based industries Minimum of 7 years of people leadership experience managing direct reports and driving performance Bilingual skills preferred: English and Spanish (reading, writing, and speaking) Strong understanding of operational processes, workforce planning, and service delivery models Excellent leadership, communication, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Physical Requirements Ability to perform physical activities necessary to support operational oversight, with reasonable accommodations available Frequent walking and use of hands for detailed and operational tasks Occasional standing, sitting, and repetitive motions Ability to lift up to 25 pounds as needed Why Verde? At Verde, we're building more than clean spaces - we're creating healthier environments, stronger communities, and meaningful careers. We believe sustainability, diversity, and people-first leadership can transform our industry. When you join Verde, you become part of a team that leads with purpose, supports one another, and brings the Verde Vibes to everything we do. Apply today and help shape the future of Verde. #J-18808-Ljbffr Verde