Assistant Store Director

Assistant Store Director

The Assistant Store Director (ASD) supports the Store Director in leading daily store operations, driving sales, ensuring excellent customer service, and maintaining compliance with company policies and procedures. This role plays a critical leadership function across all departments, including operations, merchandising, labor management, safety, and associate development. The ASD acts as the Store Director in their absence and is responsible for helping deliver a consistent, high-performing store environment.

Key Responsibilities Store Operations & Performance

• Support the Store Director in executing daily store operations to achieve sales, labor, and profitability goals
• Ensure company policies, procedures, and operational standards are consistently followed
• Assist with store walks, operational audits, and execution of action plans
• Monitor shrink, inventory accuracy, and loss prevention practices
• Respond to operational issues quickly and professionally to minimize disruption

Leadership & Associate Development

• Lead, coach, and develop department managers, supervisors, and associates
• Support hiring, onboarding, training, performance management, and corrective action processes
• Foster a positive, inclusive, and accountable work environment
• Model professional behavior, strong communication, and customer-first culture
• Partner with the Store Director to build leadership bench strength and succession plans

Merchandising & Sales Execution

• Support execution of merchandising standards, planograms, promotions, and seasonal sets
• Ensure departments are fully staffed, faced, and ready for business
• Drive strong in-stock conditions, freshness standards, and visual presentation
• Partner with department leaders to improve sales, productivity, and presentation

Labor & Scheduling

• Assist with labor planning, scheduling, and daily labor management
• Monitor payroll usage and productivity to meet labor budgets
• Support timekeeping accuracy and ensure compliance with attendance and pay practices

Compliance, Safety & Asset Protection

• Ensure compliance with food safety, workplace safety, and regulatory requirements
• Partner with the Admin Coordinator and leadership team on payroll, onboarding, and compliance workflows
• Address safety concerns promptly and complete required incident documentation
• Support asset protection initiatives and investigate operational issues as needed

Customer Experience

• Serve as Manager on Duty when scheduled
• Resolve customer concerns professionally and escalate when appropriate
• Lead by example in delivering excellent customer service
• Ensure customer service standards are consistently met across all departments