Manager of Technology Operations

Job ID: 26013379Posted: 2026-09-02Location: New York, NY, United StatesSalary: $103750 - $174750 annually + bonus + benefitsJob Function: Technology OperationsSchedule: Full timeShift: DayWorkplace: HybridCareer Area: TechnologyCompany: American ExpressDescriptionThe Digital Workplace (DW) department within Enterprise Technology Services provides tools and services to American Express colleagues. Our mission is to deliver the world's best colleague digital experience: Everywhere. Everyday. We simplify work and raise productivity by empowering colleagues with the best digital tools and experiences.The Delivery Enablement team enhances Digital Workplace effectiveness by increasing operational transparency and driving continuous improvement.Reporting to the Director of Delivery Enablement, the Manager of Technology Operations will collaborate across Digital Workplace to lead the analysis, design, and adoption of initiatives that materially improve the way we deliver products and services to colleagues.ResponsibilitiesCultivate high-trust partnerships with DW stakeholders and senior leaders to orient problem-solving to business priorities and operational challengesDevelop structured artifacts (e.g., value stream maps, A3s, and analytical readouts) to establish clarity on operating models, processes, and performance expectationsLead problem-solving workshops to analyze end-to-end workflows, identify opportunity areas, and define improvements that enhance effectivenessConduct external research to inform improvement opportunities and benchmark effectivenessOwn prioritization of cross-functional improvement initiatives through a backlog aligned to impact and Digital Workplace prioritiesCoordinate development and measure value realization of improvement initiatives, such as establishing measurement systems, automating workflows, and deploying agentic solutionsQualificationsMinimum Qualifications:Bachelor’s degree in business, technology, or equivalent experience3–5 years of experience in technology, business, or product operations; business process re-engineering; or a related fieldExpert communication skills to translate complex ideas into clear, actionable insightsDemonstrated ownership mindset with the ability to independently drive initiatives end-to-endProven ability to lead cross-functional initiatives and align stakeholders in ambiguous environmentsStrong analytical and systems thinking skills to identify high-impact opportunities and drive improvementsExperience applying product management practices (e.g., backlog prioritization, roadmap definition, and defining success metrics/OKRs)Preferred Qualifications:Experience in Digital Workplace, End User Computing, or related domainsCertifications in Agile (e.g., Scrum, Scaled Agile Framework), ITIL, Process Improvement, or Product Management Expertise in financial evaluations, including total cost of ownership, operating effectiveness, and external benchmarkingExperience using Jira or similar Agile work management toolsMaster’s degree in business, technology, or related fieldEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. About the TeamAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.