Helpdesk Support Technician

Description Help Desk is part of a multi-level team that maintains our infrastructure and supports our company’s local and remote user community. It provides first level support for computer, network and software support requests for both in-person and remote users, international colleagues from Ireland to China. Typical Help Desk duties Responding to calls, emails and tickets that involve password reset requests, printing issues (office and home), occasional assistance with program features in O365, Webex, remote connection and VPN issues. Handling onsite service requests at Madison, NJ Corporate Headquarters and supporting our remote US and international offices (Mexico, Ireland, China and Malaysia). Onboarding new users (creating accounts, shipping equipment, assisting new users with setup, connection, sign‑in and orientation). Laptop preparation, including re‑imaging and configuration for new users. Offboarding users (removal of accounts, recovery of assets). Programming phones and voicemail for users. Coordinate repairs for equipment, e.g. laptops, monitors, docks and printers with vendors such as Dell, Peak Technologies and Canon. Hardware Dell Latitude laptops and monitors Canon ImageRunner printers / scanners MacBook Printek Formspro 4500 impact printers Zebra label printers Mobile Devices iOS Android Phones Cisco VOIP phone system Software Microsoft Office 365 (Outlook, Word, Excel, Teams) Active Directory Microsoft Azure Portal Cisco Webex and Microsoft Teams Remote Device Management (Desktop Central, Zoho Assist, Remote Desktop) ZScaler KnowBe4 (user email and data security training) Skills Help desk support, Customer service Additional Skills & Qualifications Handling Azure security alerts Reviews Azure alerts that report users logging in from unexpected remote locations, incomplete or failed logins, and possible compromised credentials. They review access logs in Azure and Microsoft Defender, verify user activities and perform account remediation if a compromise is discovered. Reviewing and verifying user login connections Review user’s mail to see if mail rules have been altered or security settings changed Assisting our Help Desk Level 2 team to investigate security alerts Well versed in Microsoft Defender Threat Assessment and Cisco Umbrella Account maintenance Update accounts reflecting password, name and role changes so users can access laptops, email and shared data. Microsoft O365, providing access for Outlook and Teams. Active Directory, providing access to laptop and network. Cisco Call Manager (provides access to phones, WebEx and voicemail). Software feature support for Microsoft O365 suite including Teams, Cisco WebEx and Zoom. Some of the calls we receive include: Mailbox and Calendar management using Cisco WebEx and Microsoft Teams. Assisting users with Mail Archiving profiles when mailfiles grow beyond size limits. Onboarding new users/Offboarding users Creation of new accounts in Active Directory, Office 365, Cisco WebEx and Adobe. Updating phone and voicemail programming to reflect new users. Configuration (imaging and updating) Dell laptops, docks and monitors. Organizing, assigning and shipping equipment. Connecting with new users and helping them get connected and logged in, completing multi‑factor authentication, and introducing WebEx and Teams. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Madison, NJ. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - pre‑tax and Roth post‑tax contributions available Life Insurance (voluntary life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, vacation or sick leave) Workplace Type This is a fully onsite position in Madison, NJ. Application Deadline This position is anticipated to close on Jun 26, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems