Vice President of Operations

Vice President of Operations

SERVPRO's Former Franchise of the Year, Team Wall, is hiring for a Vice President of Operations. We are looking for an executive who thrives on execution and strategic leadership. We are on the hunt for a dynamic, high-performing VPO to lead our day-to-day operations. This role demands exceptional adaptability, resilience, and a proven track record of execution. If you have the hustle to drive a fast-growing team and a passion for helping communities recover when disaster strikes, we want to hear from you. Help us continue making disasters "Like it never even happened."

The Vice President of Operations (VPO) is expected to be the leader of the office, understand all aspects of operations, have responsibility for personnel, manage financial performance, and ensure client satisfaction. Although there is a manager of each core process, the VPO must ensure each process is functioning properly, foresee and address issues, and communicate with subject matter experts as necessary. The core processes within each office are mitigation, construction, administration, finance, and sales.

Roles and responsibilities of the VPO include:

• Understand daily activities of the mitigation and construction departments.
• Ensure operating procedures are followed on all mitigation and construction work and communication takes place.
• Address concerns and weaknesses, such as employee issues, scoping concerns, workmanship, and opportunities to maximize revenue.
• Perform site visits to ensure quality and standards meet expectations.
• Review and analyze reports to identify areas of improvement.
• Fully understand the progress of large jobs, costs incurred, and ensure completion dates are met.
• Maintain awareness and timeliness of estimating turnaround and accuracy.
• Understand the workflow and scheduling of mitigation and construction related activities.
• Maintain awareness of certain activities via dashboards to address concerns related to documentation, estimating, and billing.
• Manage overhead and labor costs.
• Escalate customer-related finance issues, i.e. AR, damage reimbursement.
• Review weekly and monthly financials and fully understand/explain irregularities and take action as necessary.
• Develop annual budgets and achieve those goals.
• Maintain awareness and assist sales activities.

What you bring:

• Process Discipline
• Field-Ready Leadership
• Talent Development
• Financial Acumen
• Hands-on Execution

Required practical/technical knowledge:

Success requires excellent oral and written communication skills, proven leadership abilities, and a diverse background with strong technical, business and managerial skills. Excellent communication skills; plus, strong interpersonal and other management skills required to develop and motivate a diverse workforce across multiple business lines. Candidates should strongly demonstrate the following competencies: Hustle, Drive for Results, Innovation, Vision and Strategy, Risk Taking and Initiative and Team Leadership and People Development. Demonstrate analytical and strategic planning capabilities. (Profit and loss experience is preferred). This is a hands-on, operational management environment that emphasizes executive relationships, teamwork, and open collaboration with a strong customer focus. We provide 24-hour emergency service.

Company benefits:

401k + matching · Medical/Dental/Vision · Generous PTO policy · Training & Development. Year-end bonus based on company profitability and performance milestones

Competitive executive salary based on candidate qualifications and experience, plus year end bonus based on company's performance. Compensation: $150,000.00 per year

Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.