(USA) Tire and Battery Service Advisor

Position Summary Sam's Club #6249 3070 Mallory Ln Franklin, TN 37067-8304 Responsibilities Be a Team Member: Collaborates with team members to fulfil sales and service requests, educates other associates on tools, tasks, resources, and mentors new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring Systems), product specifications and seasonality, demonstrating knowledge of Point of Sale systems, phone and in‑person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them. Be an Owner: Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hand‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensuring merchandise is packaged, labelled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns. Be a Talent Ambassador: Acts as a brand advocate by valuing the members' experience in the TBC area and modelling high‑quality service and products, influencing and inspiring others to work in a style that is respectful, supportive and team‑oriented, understanding the roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data and resources, collaborating with managers, co‑workers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change, difficulties and feedback. Respects the Individual: Embraces differences in people, cultures, ideas and experiences, creating a workplace where associates feel supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent. Respects the Individual: Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Respects the Individual: Strengthens the team by helping develop and mentor others, recognises others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds itself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Act with Integrity: Acts in a self‑less manner, is consistently humble, self‑aware, honest, fair and transparent. Serve our Customers and Members: Delivers results while putting the customer first, makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills and supports others through change. Minimum Qualifications Valid state‑issued driver's licence. 18 years of age or older. Preferred Qualifications Auto service industry experience. Retail experience. Primary Location 3070 Mallory Ln, Franklin, TN 37067‑8304, United States of America Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Benefits Competitive pay ranging from $21.00 to $29.00 per hour, with performance‑based bonus awards and other compensation. Health benefits include medical, vision and dental coverage, short‑term and long‑term disability and company discounts. Financial benefits include 401(k), stock purchase, company‑paid life insurance and paid time off (PTO) and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. Other benefits include parental leave, family care leave, bereavement, jury duty, voting leave, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U: a company‑paid education benefit program covering tuition, books and fees for full‑time and part‑time associates. Additional benefits and eligibility may vary; for more information see One.Walmart. Culture and Development At Sam's Club, we foster a culture of teamwork, growth and innovation. Associates are empowered to take initiative, solve problems and contribute to a shared mission of delivering exceptional service and value to our members. We support each other like family, creating an environment where everyone’s voice is heard and respected. Collaboration is at the core of everything we do. We are committed to your development, offering continuous learning opportunities, training, leadership programmes and clear paths to advance. #J-18808-Ljbffr Walmart