Relief Manager

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

Job Summary:

The Relief Manager supervises and coordinates the activities of employees in the checkout area. This role involves ensuring smooth operations of the Front End, supervising Combo Clerks, and contributing to a positive shopping experience for customers.

Essential Functions of the Position:

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
• Manage Combo Clerks by assigning duties, scheduling breaks, and providing training as needed.
• Count out cashiers at the beginning and end of each shift.
• Assist in processing all transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Provide override and register error assistance to Combo Clerks.
• Examine and address returned merchandise.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
• Supervise self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Ensure a favorable department image by maintaining a clean, attractive, and friendly department.
• Perform Combo Clerk or other duties as assigned.

Knowledge:

• Knowledge of store policies, procedures, and safety regulations.
• Familiarity with handling cash and payment transactions.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Excellent problem-solving and conflict-resolution skills.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Abilities:

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.
• Ability to manage and motivate a team effectively.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over two years of experience as a cashier is preferred. On-the-job training is provided. Previous experience in retail is an added advantage.
• Must be 18 years of age or older.

Company Employment Policies:

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Front End

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

Travel Required: No

Pay Range:
$17.00 - $24.00

Equal Employment Opportunity

PAQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement

PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization

All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.

Pay Transparency (California)

The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need.

Fair Chance Statement (California)

We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances.

Applicant Privacy Notice

To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at:

Employment-At-Will

Employment with PAQ, Inc. is at will. Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Duties Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs.