Program Assistant - Hope House

Overview The Program Assistant assists in providing our clients with a safe environment so they can begin addressing aspects of their lives in a peaceful setting. The Program Assistant is a frontline worker responsible for maintaining the safety, integrity, and security of the extended recovery program, documenting all daily activities, and carrying out administrative functions to support the program and its overall operations. Duties and Responsibilities Perform all duties according to policy and procedure and our philosophy of care Observe all persons entering and exiting the building Document, inform, and report all incidents and daily activities that occur during shift Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non‑discriminatory environment for clients Maintain appropriate, professional, and ethical boundaries always with clients Be punctual, flexible, and reliable Answer the main facility telephone, take messages, and/or direct callers as appropriate Facilitate medication observation according to policy and procedure Support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and other non‑permitted items Ensure clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and coloured lanyard Enforce house rules, procedures, and protocols for clients Distribute sorted client mail as outlined in the procedure Perform regular security and wellness checks throughout the facility and shift Assist in administering urine analysis testing and breath alcohol testing for clients Adhere to privacy and integrity protocols of clients Assist in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility Respond to all unusual incidents with notification to all stakeholders Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations Assist in the admissions and exits of clients as directed by the Program Director Maintain overall direction and structured priorities within a frequently changing project scope Assist with sanitisation of program high‑touch surfaces to maintain a healthy and safe program facility Program Assistants who are bilingual in Spanish will be responsible for verbal and written communication for Spanish‑speaking participants, for which a bilingual premium would apply Other related duties as required Education and Experience Experience and the ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self‑sufficiency High school diploma or equivalent (Required) CA Driver's Licence (Preferred) Bilingual in Spanish (Preferred) First Aid and CPR certification (within first seven days of employment – company provided) Tuberculosis clearance (within first fourteen days of employment, company provided, as required) Skills and Abilities Bilingual in Spanish (Preferred) Proficiency with Microsoft Office and modern office equipment Integrity to handle sensitive information in a confidential manner Excellent organisational skills and ability to multi‑task with follow‑through Culturally competent and able to work with a highly diverse population Knowledge of co‑occurring disorders and trauma‑informed environment Physical Requirements Ability to lift up to 25 lbs. (usually file boxes) Equipment Used Modern office equipment and relevant software ADA Statement Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result. #J-18808-Ljbffr The Salvation Army Southern California