Senior Community Manager

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more.About the roleWe’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.At the same time, you will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction.You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.ð§ You will...Own and lead day-to-day community operationsManage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experienceBuild and maintain strong relationships with moderators, ambassadors, and superfansDevelop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature toneMonitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvementLaunch initiatives that grow participation, sentiment, and long-term community valueOwn and lead day-to-day community operationsManage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experienceBuild and maintain strong relationships with moderators, ambassadors, and superfansDevelop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature toneMonitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvementLaunch initiatives that grow participation, sentiment, and long-term community value You have...Experience in community management for a consumer-facing brand, ideally at scale.Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).Strong instincts for tone, voice, and the dynamics of internet culture.Experience managing moderators, ambassadors, creators, or similar stakeholder groups.A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.Excellent communication skills and the ability to collaborate cross-functionally.Experience navigating complex community conversations and stewarding online reputation.Active Duolingo user. Exceptional candidates will have...Track record of building community programs of 1M+ members.Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.Experience with international community management or scaling programs across cultures.Excels at both strategic planning and hands-on execution.The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!Salary Range: $142,800—$193,200 USDBenefits: Take a peek at how we care for our employees' holistic well-being with our benefits here.Job Alerts: Sign up for job alerts here.Accommodations: We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact View email address on click.appcast.io Employment Opportunity: Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Fraud Warning: Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.