Account Executive, Ticket Sales
Texas Tech University
Position Description Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department. Major/Essential Functions
- Generate revenue through the sale of new full-season, partial-season, group, and single-game tickets to all Texas Tech Athletics ticketed sports.
- Develop new business through outbound calls, emails, meetings, and community event appearances to past buyers and prospects.
- Renew and service existing season ticket holders.
- Meet and exceed daily call requirements set forth by the Athletic Department.
- Achieve defined revenue goals for each sport, as set forth by the Athletic Department.
- Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner.
- Provide a high level of customer service and generate repeat business and referrals.
- Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and CRM system (Salesforce).
- Continually create and implement unique sales strategies and programs.
- Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
- Assist at home games and other special events as needed.
- Previous intercollegiate/professional experience.
- Previous experience in ticketing, sales, and customer service.
- Substantial experience with and knowledge of
- Microsoft Word
- Excel
- PowerPoint
- Excellent verbal and written communication skills.
- Ability to maintain positive relationships with external and internal constituencies; maintain excellent customer service skillset.
- Strong organizational skills.
- Ability to work overtime/flexible hours.
- Ability to work evenings, weekends, and holidays.
Vacancy posted 2 days ago
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