Shift Leader | Lick Ice Cream | Autry Park

Shift Leader | Lick Ice Cream | Autry Park TheroleoftheshiftLeaderistoactasamonitorandenforcerofthedayto dayoperationsandprocedures, staff supervision and customer experience. The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience. This person reports to the Shop Manager. Minimum Expectations Fullysupporttheowner’smissionandintegrityof thebrand Fullyengageindaytodayoperationsprimarilyinfrontofhousebutwithconsiderationsofbackof house as well (they work together). Maintainhighest shopandkitchensanitary andcleanlinesslevels Treatthispositionasaresponsibilityandbeaccountableforanyandall actions,decisionsmadeor direction given Treat thispositionasapriorityandbeexcitedtobeatwork Surfaceconcerns orfrustrationsimmediatelyanddirectlytoshopmanager Assumepositive intent Takeinitiative Leadbyexample Statefoodhandler’spermitrequired Duties and Responsibilities Haveknowledgeofprinciplesandprocessesforprovidingcustomerandpersonalservices.This includescustomerneedsassessment,meetingqualitystandardsforservices,andevaluationof customer satisfactions. Supervisethefrontendstaffduringyourassignedshift Enforceopeningandclosingandshift changeproceduresduringassignedshift Duringclosingshifts,countdrawerandcorrectlypreparedeposits,drawerfundandreservefunds BeknowledgeableandenthusiasticaboutLickHonestIceCreamsandwhatmakesouricecream unique, and share this knowledge with customers Aidownersandshopmanagerinmaintainingstaffknowledgebasefornewflavors,preparation methods, etc. Monitorstaff andreportanystaff issuesdirectlytoShopManager Enforcescheduleandpunctuality Monitorstaffknowledge,scoopsizesandemployee/customerinteractionandguidestaffas necessary Identifyanycustomerissues/complaintsandtakenecessarystepstocorrectthem Performallotherrelateddutiesas requested Followandenforcecompanyuniformpolicy Followallpoliciesandproceduresoutlinedinthecompany handbook Ensuresafeenvironmentwithinshopbymonitoringemployeeactionsandcustomerbehavior Maintainingprivacyinregardstoalarmcodes,safecodesand allotherconfidentialinformation Essential Functions Handle public inquiries in a timely and friendly manner Maintainaflexibleschedulebasedonshopneeds Must beavailableforat least 3shifts aweek Abletocommunicateclearlyandprofessionallywithcustomersandteammembers(face-to face or by telephone) Abletoreadandcomprehendwrittenmaterial Abletostandforshifts lastingupto,butnot limitedto,8hoursoftimeonconcreteflooring Performtaskswhichinvolverepetitivemotionincluding,butnotlimitedto,the useofarms,hands, wrists, back Abletousehandstohandle,control,orfeelobjects,toolsorcontrols Manageone’stimeandthetimeof others Monitor andcontrolresources,includingbutnotlimitedtocollectingpaymentsforgoodsorservices, counting and managing till, managing inventories #J-18808-Ljbffr Lick Ice Creams