Case Manager

Case Manager

Are you ready to make a difference?

The Senior Friendship Centers has an opening for a dynamic Case Manager. Are you looking for a meaningful career where every day you have the opportunity to make a lasting impact on vulnerable members of the community? Senior Friendship Centers is seeking a compassionate, organized, and self-motivated Case Manager to join our team.

In this role, you'll work directly with older adults throughout the community, assessing their needs, developing individualized care plans, and connecting them with essential services that help them remain safe, healthy, and independent in their own homes. This position meets with seniors in their homes to complete assessments in person. Other related work can be completed remotely from home. Candidates must be comfortable driving to multiple locations using their personal vehicle. This is a remote work opportunity for applicants who live within commuting distance of Lee County. To better serve our community, we are searching for someone bilingual in Spanish/English.

The ideal candidate is someone who genuinely enjoys helping others while living out our core values of compassion, integrity, respect, and collaboration. The Case Manager is a full-time Monday-Friday position. We offer a robust benefits package including health, dental, and vision coverage; generous paid time off; paid holidays; a 403(b) retirement plan with employer match; and—most importantly—the chance to do meaningful work with an organization that truly cares. If you're ready to make an impact, we'd love to hear from you—apply today!

Essential Functions:

• Assess the needs of older adults who have been referred to Senior Friendship Centers and screened as possible recipients of Title III, Community Care for the Elderly, Alzheimer's Disease Initiative, Home Care for the Elderly, and other programs.
• Perform an in-home assessment with clients to evaluate the impact of services.
• Assess, plan, implement, and monitor service delivery plans with clients utilizing community resources. Perform required follow-up evaluations of services. Complete the Department of Elder Affairs (DOEA) required annual assessment of each client.
• Meet productivity goals as outlined by the Supportive Aging Services Director.
• Complete client reports, logs, and case file documentation per program requirements.
• Provide after-hours support.
• Remain current on DOEA grant program guidelines, including attendance at training programs.
• Participate in fundraising and outreach activities to promote the organization's mission.
• Report any incident of abuse or neglect as mandated by state guidelines.
• Must comply with HIPAA regulations and OSHA laws and safety guidelines.
• Attend staff meetings, training, and seminars as required.
• Must comply with all Senior Friendship Centers personnel policies.
• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.

Supervisory Responsibilities:

• None.

Work Environment:

• Remote Work Position; must have a strong internet connection.
• The work environment may vary between office locations and may include stairs.
• Senior Friendship Centers is a drug-free and smoke-free workplace.

EEO statement:

It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

Qualifications

Competencies:

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and ability to meet deadlines and productivity requirements.
• Strong customer service skills, cultural awareness, and cultural sensitivity.
• Highly collaborative and self-starting with strong problem-solving skills.
• Flexibility to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.

Travel:

• This position will require regular travel in the local area up to 50% of the time. Must have reliable transportation.
• Travel within the several counties in which Senior Friendship Centers Inc. operates may be required occasionally as needed to support operations, fundraising, and outreach.
• A valid driver's license and proof of insurance are required for all work-related travel.

Education, Experience, Licenses, and Certifications:

• Requires a bachelor's degree in Social Work, Sociology, Psychology, Gerontology, Human Services, or a related field, or any equivalent combination of training and experience which provides the requisite knowledge, ability, and skills to perform the essential functions of the job.
• Three years of human services experience with case management clients preferred.
• Intermediate computer skills are required; including Microsoft 365 and the ability to quickly learn, the organization's computer software applications for records, reporting, and billing.
• Bilingual preferred (English/Spanish)

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer, driving, and prolonged periods standing.
• Must be able to lift 20 pounds.
• Must be able to independently access various departments of a given location, including client homes.

Additional eligibility requirements:

• Satisfactory clearance of a fingerprint-based, level II background screening, and pre-employment substance abuse testing is required.
• Must be authorized to work in the United States

All applicants must pass a Level 2 Background Screening. Level 2 background screening is Florida's highest level of background check. It is required by Section 435.04, Florida Statues for individuals working in positions of responsibility or trust. Level 2 screening helps ensure that people who care for children, seniors, and vulnerable populations are safe and trustworthy.