Customer Service Representative

Technical Service Representative

Respond directly to customer requests and support the Account Manager team regarding applications, product selection, and installation of industrial rubber products. You'll spend time interacting with customers to determine their needs and then help meet those needs, directly impacting customer satisfaction, retention, and sales results.

Responsibilities

• Provide technical customer support and problem-solving for rubber applications, systems, and supporting components to customers and internal sales/support associates.
• Serve as a professional point of contact for customer quotes and product sourcing.
• Enhance customer satisfaction and sales by assisting with product selection, interchange & replacements, cycle time reductions, and overall customer satisfaction improvement.
• Ensure timely and accurate reporting.

Essential Skills

• 2+ years of proven customer service or inside sales experience.
• High School Diploma or equivalent.
• Effective communication skills in English (written and verbal).
• Experience with data entry, SAP, quotes, inventory management, and distribution.

Additional Skills & Qualifications

• Experience with CRM systems is beneficial.
• Ability to read and understand technical drawings.
• Strong listening, negotiating, and effective questioning skills.
• Knowledge of industrial rubber products application (conveyor belting, fabrication, splicing) is preferred.
• Experience in the industrial distribution industry.

Work Environment

Work is based in an office located within a shop environment, which can be loud and dirty due to the nature of the work. May provide support to receiving as needed. Upon conversion, the role includes a base salary and bonus opportunities, a comprehensive benefits package including health care, vision, dental, and 401(k) with company match. The company offers a personalized training and development program, career development opportunities, and values individual contributors with fresh ideas. The company is a leading distributor and technical solutions provider in industrial markets, emphasizing developing its people and caring for the environment.

Job Type & Location

This is a Contract to Hire position based out of Spokane Valley, WA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Spokane Valley, WA.

Application Deadline

This position is anticipated to close on Aug 5, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.