Guest Experience Host (Restaurant Front Desk)

V&E Hospitality Group is a renowned hospitality company dedicated to delivering exceptional dining and entertainment experiences to our patrons. With a diverse portfolio of bars and restaurants, each offering a unique atmosphere and a commitment to outstanding customer service, we strive to create memorable moments for our valued guests.

Position Overview:

V&E Hospitality Group is seeking friendly and hospitable individuals to join our team as Restaurant Hosts/Hostesses. The Host/Hostess is the first point of contact for our guests, responsible for providing a warm welcome, managing reservations, and coordinating seating arrangements. If you have a passion for hospitality and excel in creating a positive first impression, we encourage you to apply.

Key Responsibilities:

• Guest Welcome: Greet guests with a friendly and welcoming attitude upon their arrival, ensuring they feel valued and comfortable.
• Reservation Management: Maintain an organized reservation system, including taking reservations over the phone or through online platforms, and ensuring accurate record-keeping.
• Seating Coordination: Manage the seating process efficiently, balancing guest preferences, table availability, and server assignments. Ensure an even distribution of guests among sections.
• Waitlist Management: Effectively manage waitlists during peak dining hours, providing estimated wait times and offering guests the option to wait at the bar or in a designated waiting area.
• Guest Information: Provide guests with information about the restaurant's offerings, including menus, daily specials, and any promotions or events.
• Clear Communication: Communicate effectively with servers and kitchen staff regarding table availability, special requests, and any guest concerns or allergies.
• Sanitation and Cleanliness: Maintain a clean and organized host/hostess stand and waiting area. Ensure menus and promotional materials are clean and in good condition.
• Guest Farewell: Bid guests a warm farewell and express appreciation for their visit as they depart. Collect feedback and address any immediate concerns.

Qualifications:

• Previous experience as a Host/Hostess or in a customer service role is preferred but not required.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and a welcoming demeanor.
• Availability to work evenings, weekends, and holidays as needed.

· Ability to move throughout the dining room effectively.

· Ability to lift and carry serving trays weighing up to 15lbs and bus tubs weighing up to 40 lbs.

· Ability to perform reaching and stooping motions.

• Competitive hourly wage.
• Opportunities for growth within V&E Hospitality Group.
• Employee discounts on food and beverages.
• A positive and dynamic work environment.
• Training and development opportunities.
• Health, vision, and dental benefits.

V&E Hospitality Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.