Customer Service Agent

Job Description

Job Description

About the Role:

JSS Enterprises Inc is looking for a motivated and friendly Customer Service Agent to join our growing team in Bloomingdale, IL! In this role, you'll be the face of our company — building relationships, solving problems, and delivering an exceptional experience to every customer you interact with. If you thrive in a fast-paced environment and love helping people, we want to hear from you!

Responsibilities:

• Respond to customer inquiries via phone, email, or in-person in a timely and professional manner
• Resolve customer complaints and issues with a focus on first-contact resolution
• Accurately document customer interactions and maintain detailed records in CRM systems
• Process orders, returns, and account updates as needed
• Collaborate with internal teams to escalate and resolve complex customer concerns
• Identify customer needs and provide appropriate product or service recommendations
• Maintain a positive, empathetic, and professional attitude in all customer interactions

Requirements:

• 1+ years of customer service, call center, or client-facing experience preferred
• Strong verbal and written communication skills
• Proficiency with basic computer applications and CRM or ticketing software
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Problem-solving mindset with a customer-first attitude
• High school diploma or equivalent required; associate's or bachelor's degree a plus
• Reliable, punctual, and a strong team player
• The position is for second shift 2-10pm and requires working on weekends (Saturday or Sunday).

About Us:

JSS Enterprises Inc is a trusted business serving the Bloomingdale, IL area with a commitment to quality and customer satisfaction. Our customers keep coming back because of the reliable service and personal attention we bring to every interaction. We foster a supportive and team-oriented workplace where employees are valued and encouraged to grow.