Patient Services Coordinator II
$19 - $24 per hourIllinois Bone and Joint Institute LLC
Job Type
Full-time
Summary
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Answering general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within department
- Maintains clean and safe work environment
- Other office duties as assigned
- High school diploma or equivalent required
- Associates degree preferred (healthcare concentration field a plus)
- Not applicable
- Minimum three years experience in customer service role required (medical office experience is a plus)
- Minimum 1 year in a patient services related role required
- EHR experience with Epic experience preferred
- Ability to handle highly confidential, sensitive and non-routine information
- Familiarity with scheduling and rearranging appointments
- Possess good working knowledge of Microsoft Office and Windows-based computer applications.
- Knowledge in medical terminology preferred
- Insurance payer and eligibility knowledge
- Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
- Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
- Work may be stressful at times
- Contact may involve dealing with angry or upset people
- Able to work in a fast-paced environment and have a flexible schedule as needed
- Must be a team player
- Neat, professional appearance
- Strong written and verbal communication skills
- Results oriented with concern for appropriate process
- Willingness to attend and successfully complete ongoing training required to maintain responsibilities
- Stand or sit for extended periods of time
- Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
- Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor
Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Salary Description
$19.00-$24.00/hour based on skills/experience
Vacancy posted 3 days ago
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