Patient Services Coordinator II
$19 - $24 per hourIllinois Bone and Joint Institute LLC
Job Type
Full-time
Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.
Summary
The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities
- Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Answering general inquiries
- Appointment scheduling
- Phone reception, patient triage, and escalation to appropriate staff
- Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
- Preparing paperwork to facilitate efficient operation and excellent customer service
- Check in/out procedures
- Patient chart management
- Collection/posting of patient responsibility payments (including copays and deductibles)
- Insurance verification and Referral management as required
- Assist in training staff and mentoring new employees within department
- Maintains clean and safe work environment
- Other office duties as assigned
- High school diploma or equivalent required
- Associates degree preferred (healthcare concentration field a plus)
- Not applicable
- Minimum three years experience in customer service role required (medical office experience is a plus)
- Minimum 1 year in a patient services related role required
- EHR experience with Epic experience preferred
- Ability to handle highly confidential, sensitive and non-routine information
- Familiarity with scheduling and rearranging appointments
- Possess good working knowledge of Microsoft Office and Windows-based computer applications.
- Knowledge in medical terminology preferred
- Insurance payer and eligibility knowledge
- Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
- Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
- Work may be stressful at times
- Contact may involve dealing with angry or upset people
- Able to work in a fast-paced environment and have a flexible schedule as needed
- Must be a team player
- Neat, professional appearance
- Strong written and verbal communication skills
- Results oriented with concern for appropriate process
- Willingness to attend and successfully complete ongoing training required to maintain responsibilities
- Stand or sit for extended periods of time
- Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
- Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor
Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.
Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
Salary Description
$19.00-$24.00/hour based on skills/experience
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Patient Services Coordinator II in Gurnee, IL vacancy
- ...Patient Services Coordinator II Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists...SuggestedTemporary workWork at officeLocal areaFlexible hours
- Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exemplary patient-centered service and support IBJI teams. The role emphasizes accurate registration, optimal scheduling, staff training, issue escalation, and other office duties...SuggestedWork at officeFlexible hours
$25 - $30 per hour
ABOUT THE ROLE At Forward Focus, our front desk isn’t just an administrative function — it’s where the patient experience begins. As a Patient Services Coordinator, you’ll be the first face patients see and the first voice they hear. That matters here more than most...SuggestedWork experience placementWork at officeMonday to FridayFlexible hours$19.89 - $28.84 per hour
...other factors. Position Highlights: Position: Patient Access Representative II Location: Highland Park Hospital Part Time (20 hours... ...the hospital's commitment to high-quality healthcare services. What you will do: • Act as an internal/external resource...SuggestedHourly payFull timePart timeFor contractorsMonday to Friday- ...Medical Reviewer/Safety Reviewer II Are you a clinical professional looking to transition your bedside expertise into a dynamic... ...adverse events, and partner closely with study leads to ensure patient safety across high-impact therapeutic areas like Immunology, Oncology...SuggestedRemote work
$32 - $36.65 per hour
...leader is seeking a detail-oriented Medical Reviewer/Safety Reviewer II for a fully remote position. In this role, you will analyze... ...adverse events, and partner closely with study leads to ensure patient safety across high-impact therapeutic areas like Immunology, Oncology...Hourly payContract workTemporary workWork experience placementRemote work$25 - $30 per hour
Title: Patient Services Coordinator Reports To: Practice Manager Location: Lake Forest, IL Compensation: $25 - $30/hr Status: Full-Time About the Company: Founded in 2007 by Dr. Gary Schaffel, Forward Focus was one of Chicago's first concierge medicine practices...Full timeWork experience placementWork at officeMonday to FridayFlexible hours- Orthodontic Experts in Illinois is seeking a New Patient Coordinator to greet new patients, take records, and help set treatment plans. The role involves traveling to multiple clinics and supporting the Treatment Coordinator to secure patient case acceptance. Candidates...
- Orthodontic Experts is seeking a New Patient Coordinator in the Chicagoland area to greet new patients and gather records to set treatment plans. The role may involve traveling to sister clinics and coordinating with the Treatment Coordinator to ensure patient case acceptance...Full time
- ...oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.... ...motivated Principal Research Scientist II – Central Core Function Operations... ..., EHS, calibration, and instrumentation coordination, including LC-MS systems and robotics....Full timeLocal area
- ...Job Description Job Description Description: Job Summary We are seeking a friendly, professional, and organized Service Coordinator to support our Toyota and Kia service departments. The ideal candidate will provide outstanding customer service, proactively communicate...Hourly pay
- The Lake County Health Department and Community Health Center seeks a Service Coordinator within its Prevention Team for Child and Family Connections. Under supervision, you will provide direct services, client advocacy, and health/developmental connections in community...
$30 - $36 per hour
...Excellent organizational skills with ability to manage several studies at the same time.Purpose:The Clinical Document Management Associate II will ensure the Master File is always inspection-ready and complies with ICH Good Clinical Practise guidelines. This role entails the...Contract workTemporary workWork experience placement- ...Clinical Document Management Associate IIThe Clinical Document Management Associate II will ensure the Master File is always inspection-ready and complies with ICH GCP guidelines. This role entails the conduct of rigorous quality checks, ensuring reliable and complete...Work experience placement
- ...focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-... ...skills, and presentation skills Previous experience with patient/customer appointment scheduling Proficiency with basic...Work at officeImmediate startFlexible hours
- ...Coder - Remote Jamison Professional Services, Inc. ("Jamison") is currently seeking a... ...encrypted email and Government systems. Coordinate with Clinical Documentation Integrity... ...and regulatory requirements. Protect patient information and comply with all privacy,...Remote jobMonday to Friday
$18.5 - $19.5 per hour
...Membership Services Coordinator Park Fitness - Highland Park, IL 60035 Overview Salary Range $18.50 - $19.50 Hourly Level Experienced Position Type Part Time Education Level High School / GED Description Summary: The Membership Services Coordinator is responsible...Hourly payPart timeSeasonal workWork at officeFlexible hoursShift work- State of Location: Illinois Position Summary: Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience... ...provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients,...Full timeWork at office
- Northwestern Medicine in Illinois seeks a Patient Access Specialist to uphold Patients First philosophy, ensuring accurate registration... ...paced healthcare setting, with a focus on exceptional customer service and timely problem resolution. #J-18808-Ljbffr Northwestern...Night shift
$15.5 - $23.75 per hour
...Environmental Services Coordinator Job Duties: According to established policies and procedures, assists the Environmental Services Management staff in the daily operations of the Environmental Services Department. Assist with management responsibilities including...Shift workNight shiftAfternoon shift- ...Mundeleinparks is looking for a part-time Guest Services Attendant to support guest services at the Mundelein Community Center. The role involves providing excellent customer service, performing front desk operations, and assisting guests with various inquiries. The ideal...Part time
- ...Family Allergy & Asthma in Libertyville, IL seeks a Front Office Coordinator to manage patient check-ins/outs, collect co-pays, and schedule appointments with professionalism and kindness. The role requires strong communication, basic computer skills, and a willingness...Hourly payMonday to Friday
- ...Description Job Description Position Summary This role serves as the primary point of contact for Property Operations customer service, coordinating tenant and vendor needs, supporting departmental projects, and providing administrative and operational support to...Contract workFor contractorsWork at office
$60k - $85k
...Description Job Description Responsibilities: Schedule field service engineers/technicians for startup, commissioning,... ...work. Maintain the service calendar, confirm site readiness, coordinate travel, and prioritize service requests. Serve as the customer...Hourly payFull timeContract workWork at office- All Fleet Inc. in Winthrop Harbor, IL is seeking a First Shift Service Coordinator who stays calm under pressure and delivers dependable support to stranded drivers. We will train the right person, even if you come from hospitality, retail, or customer service. A typical...Day shift
- ...told. You care about getting things right. That is exactly who All Fleet Inc. wants to hire. We are looking for a First Shift Service Coordinator to help manage emergency truck and trailer repair calls. Previous dispatch and trucking experience are not required. We will...Day shift
- All Fleet Inc. is seeking a Second Shift Road Service Coordinator to join our Winthrop Harbor operations center. The role focuses on handling breakdown calls, gathering essential details, and coordinating mobile repair teams to restore service quickly. If you excel in fast...Shift workNight shiftAfternoon shift
- Gillespie Ford in Gurnee, Illinois is seeking a motivated Service BDC Manager to lead the dealership’s Service Business Development Center. This role involves enhancing service experiences through effective appointment setting and customer follow-ups. Candidates should...Flexible hours
- ...Patient Service Representative (PSR) ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient Service Representative as an independent contract worker to train patients on the use of the LifeVest. The LifeVest wearable defibrillator is worn...Contract workWeekend workAfternoon shift
- ...if they have appropriate experience, but candidate would not be considered for FT opportunities 1. Position Title - Account Manager II 3. Location/Site - Mettawa 5. Number of positions needed - 1 7. Tentative start date - ASAP 8. Tentative end date -...Local areaImmediate startMonday to FridayShift work3 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Services Coordinator II. Be the first to apply!


