Operations Associate

Job Description

Job Description

Schedule:

1st shift - 17.00/hour

Monday - Friday; 6am-2:30pm/1:30am (overtime required daily Sat as needed)

2nd shift - 18.00/hour

Monday - Friday; 3pm-11:30pm/1:30am (overtime required daily Sat as needed)

BACKGROUND CHECK REQUIRED

What You’ll Do:

• Open, separate, and itemize department’s mail by service type.

• Match, count, and check items.

• Verify service type with payment and verify its eligibility.

• Enter item information into the database and print stickers containing order details.

• Work with the Customer Service and Problem Orders departments to resolve problems.

• Work with the Sales department for orders that have special deals and/or pricing.

• Work with other cross-functional teams on special projects and/or deals.

• Encapsulate and seal Trading Cards, Comic Books, Event Tickets, Coins and other collectible items.

• Learning various sizes of gasket sizes and comic books holders.

• Crack-out and re-seal comic books according to changes.

• Inspect assembled parts and product for defects and deviations.

• Verify information such as submission form details, product quantity, identification stickers, and labels.

• Sort all orders by return carrier service.

• Verify order correctness and completeness.

• Package orders in mailing box containers, seal with tape and attach outside labels.

• Process shipping for specified return carrier and close order.

• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.

Who You Are:

• You have strong written and verbal communication skills.

• You have the ability to work in a team environment.

• You can prioritize all tasks and work in a fast-paced work environment.

• You are a team player who is willing and able to work well with others.

• You are professional in your behavior, interact respectfully with coworkers, and work well under pressure in fast-paced environments.

• You produce high quality, accurate work and demonstrate thoroughness in your work.

• You are dependable and able to follow instructions and respond to directions from your supervisor(s).

• You have a working knowledge of Microsoft Office, e.g. Word, Excel, Outlook, PowerPoint, and Google Suite, e.g. Gmail, Google Docs, and Google Sheets.

• You have good hand-eye coordination and are comfortable with physical labor.

• Previous experience in a warehouse or manufacturing environment is a plus.

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Lifting and Carrying: Ability to lift, carry, and move materials up 50 lbs.

• Receiving and Inspecting Submissions: Ability to receive, and in some departments inspect, submissions. Ability to use a sharp blade and retrieve submissions from packaging.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

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