Patient Coordinator/Medical Records (50366)

Capitol Imaging Services

Patient Coordinator/Medical Records

We are seeking a compassionate, organized, and detail-oriented Patient Coordinator and Medical Records person to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will be bilingual (Spanish/English) and have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported.

Key Responsibilities:

Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
Patient Communication: Serve as the first point of contact for patientsanswering calls, responding to inquiries, and providing clear, empathetic guidance.
Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.

Qualifications:

Experience: Minimum 12 years in a healthcare or medical office setting, preferably in radiology or imaging services.
Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
Bilingual (English/Spanish) is a plus.
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in scheduling software and EMR systems
Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.

Capitol Imaging Services

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Vacancy posted 1 day ago

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