Assistant Sales Manager - Luxury Jewelry

Job Description

Sales & Client Experience Leader

J.R. Dunn Jewelers | Lighthouse Point, FL | Full-Time | On-Site

Detail-oriented, operations-minded luxury sales professional wanted.

Family-owned since 1969, J.R. Dunn Jewelers has grown into one of America's leading independent luxury jewelers. Our 14,000-sq-ft Lighthouse Point flagship represents many of the world's most respected jewelry and watch houses. Our success has never been just about selling beautiful things — it's been about taking care of people.

The Opportunity

We're looking for a luxury sales professional to work alongside our Sales Director in leading the sales floor — while actively selling, building relationships, and developing a personal book of business.

This is not an office role. It's floor leadership: hands-on, client-facing, and connected to the team. We want someone with exceptional attention to detail who anticipates needs before being asked.

What You'll Do

• Lead from the floor — visible, engaged, actively selling
• Own the client experience — every guest welcomed and cared for
• Coach in the moment — develop the team, reinforce luxury selling standards
• Create accountability — follow through on CRM activity and client follow-ups, in partnership with our CRM manager
• Anticipate needs — spot opportunities and issues before they become problems
• Champion clienteling — wish lists, appointments, notes, and follow-up strategy
• Open and close with precision — accurate transactions and sales operations
• Protect the showroom — presentation, organization, and professionalism standards

Who You Are

You may come from luxury jewelry, watches, fashion, hospitality, private banking, high-end real estate, or another relationship-driven luxury environment. What matters most is how you deliver.

You're floor-aware and naturally observant. Anticipatory, not reactive. Exceptionally organized. A confident, inspiring leader. Comfortable coaching and holding others accountable. Calm under pressure. Never satisfied with "good enough."

Hospitality, Not Just Service

Service is completing a transaction correctly. Hospitality is remembering the name. Making the right introduction. Following up when you said you would. Remembering the anniversary six months later.

Some of our clients have been with J.R. Dunn for decades. Others are discovering us for the first time. Both deserve to feel important.

Why J.R. Dunn

We're entering one of the most exciting chapters in our history — a new flagship, an extraordinary brand portfolio, and family ownership committed to continued investment. We're growing, but we're not changing what makes J.R. Dunn special. We're simply getting better at it.

If you believe exceptional luxury retail comes down to exceptional human relationships, we'd like to meet you.

How to Apply

Include a short note describing a moment when you noticed something before anyone had to ask — and what you did about it. We read every application, and we notice the ones who pay attention.

Base salary $65,000–$90,000+ based on experience, plus commission and incentives package — total compensation potential $100,000–$150,000 plus.