Client Solutions Retention Representative (Cox Business)

Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.

We're on the hunt for a Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.

Ready to work with a team that's as invested in your success as you are? Let's talk!

What's in It for You?

Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• A true team environment, with 3 days of real-life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Check out all our benefits.

What You'll Do

You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
• Answering customer billing calls creating a best in class experience while assisting with billing related needs.
• Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
• Working with sales support to find the best solutions and resolve installation or service challenges.
• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
• Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are

You're an empathetic listener with a knack for solving problems. Here's what sets you apart:

Minimum Qualifications:

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
• Proficiency with computers and common business software.

Preferred Qualifications:

• An associate's degree or technical certifications in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.

USD 19.13 - 28.65 per hour

Compensation:

Hourly pay rate is in the range of $19.13 - $28.65/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $31,174.00.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets