Information Technology Specialist

Bering-Alaka`ina Holdings, LLC is looking for an Information Technology Assistant to provide research support administration services for our government customer in San Antonio, Texas. Responsibilities Communicate with DHA to ensure accurate trouble ticket status and expedited resolution for senior personnel. Provide support for IT conferencing requirements, ensuring communication reliability. Set up and train personnel on VTC events within the IT's responsibility. Provide Information Assurance and content management support for personnel with a SME to manage websites and support to the Functional Area Manager and Information System Security Manager (ISSM). Provide knowledgeable support for hardware, software, network, web, and email systems used by personnel. Work with the IT Specialist to support technology refresh events, issuing computing assets, mobile devices, software installations, and portable electronic storage devices. Track and submit service desk tickets for IT issues, escalating and resolving impacting issues with DHA. Coordinate IT support with other IT organizations, assess each issue/request, and keep users apprised of service request resolution status. Oversee hardware and software inventory accounting and asset management processes. Provide full DoN Naval Enterprise Network (NEN) local technical support including workstation, printer, wireless, and other IT requirements. Required Education & Certification Minimum of bachelor's degree in Information Technology. Required Skills & Experience Two (2) years specialized experience in configuring computer hardware and software. Citizenship & Clearance Must be a U.S. Citizen. Must have a T3-Secret Clearance. Benefits Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays. We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees. For additional information, please visit #J-18808-Ljbffr