Front Desk Agent

Front Desk Agent

The Jefferson, Washington DC is seeking a Front Desk Agent to join the team at our award-winning hotel. The Jefferson celebrates numerous accolades both for service and our food and beverage program, including designations from Forbes Travel + Leisure Magazine.

Job Summary: Front Desk Agent is responsible for providing a warm and welcoming experience for our guests. As the first point of contact, a Guest Service Agent ensures that all guests needs are met at check in, check out, and through the duration of their stay.

Responsibilities:

• Welcome and register guests in an efficient and friendly manner
• Handles all guest requests and interactions in a hospitable and professional manner
• Assist with duties in the areas of Concierge, Front Services, Call Center, and Food & Beverage
• Handles all incoming calls and is responsible for guest room reservations, room service orders, and booking restaurant reservations

Qualifications include:

• Previous relevant guest services experience in a luxury hotel or similar industry
• Polished, welcoming individual with exceptional verbal and written communication skills
• Ability to multi-task and excel with competing tasks that are given with limited notice
• This position requires scheduling flexibility to include working nights, weekend, and/or holidays

Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!

• Paid Time Off
• 401k Match
• 3 Medical Plan Offerings with generous employer contributions
• Dental & Vision Insurance
• Flexible Spending Account
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Wellness Benefits
• Employee Assistance Program
• Commuter Benefit Program

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.