Front Desk Agent-On Call Only
SSC
Job Description
Job Description
Description:
The Front Desk position provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management.
This is not a permanent position. It is an On-call position only. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.
Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).
Requirements:- Greet and assist all guests with a friendly and professional demeanor.
- Complete Audit Checklist.
- Demonstrate knowledge of the Lodge Emergency Procedures.
- Fully understand and be able to operate all relevant aspects of the front desk computer system.
- Ensure prompt delivery of packages, mail, and messages as needed to guests.
- Set up and manage breakfast program, as well as other front office operations.
- Be familiar with and follow emergency procedures to ensure guest safety.
Physical & Mental Requirements:
- Light work: Lifting up to 20 pounds occasionally.
- Must be effective in handling stressful and high-pressure situations.
- Excellent problem-solving skills and ability to respond to guest needs efficiently.
Additional Requirements:
- This is not a permanent position. It is an On-call position only. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.
- Must attend mandatory training and Orientation.
Education & Experience:
- High School diploma or equivalent.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively.
- Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
- Proven experience as a Front Desk clerk or in a similar role, preferably in the hospitality industry.
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