Community Healing Unit Care Coordinator

Job Description

Job Description

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Job Summary:

Under the supervision of the Community Healing Unit Program Manager, the Care Coordinator provides lay counseling, case management, and systems navigation support to victims of crime, hate, and violence. Ensures clients receive holistic and wrap-around services through motivational interviewing, trauma-informed and culturally responsive care. Coordinates with the Community Healing Unit (CHU) team, AHS departments, and external agencies to facilitate the integration of care and coordinating services to follow up with patients and providers. Other activities include but not limited to: participating in outreach events, assist with grant reporting, help with advocacy activities, creating educational materials, and oversee small-medium projects.

Essential Job Functions

• Complete intakes on new referrals and assess for mental health, case management, systems navigation, and alternative healing needs.
• Coordinate with Community Healing Unit staff and CHU Program Manager to develop care plan and to minimize gaps in services.
• Communicate with specialty mental health providers, community-based agencies, and related government agencies for appropriate treatment, resources, services, and supports.
• Administer lay counseling to clients (e.g. develop rapport, encourage healing, identify patient goals, provide emotional support, reflective listening).
• Provide case management with appropriate referrals to community resources.
• Provide mental health navigation, manage transition of care to external providers, and develop any needed transition plans.
• Liaise with legal offices, law enforcement and government agencies, district attorney’s office, and other community-based organizations to provide systems navigation support (e.g. submit or follow-up with crime/incident reports, warm handoff or referrals to legal aid, link to victim resources).
• Connect victim to financial resources as needed (e.g. California Victims Compensation Fund).
• Follow up with clients via phone or other forms of communication with regards to services, referrals, and the client’s capacity to follow through with recommended care plans.
• Troubleshoot care coordination, warm handoff, and referral efforts to ensure seamless continuation of care as needed.
• Conduct accurate documentation of patient information and records in electronic health records system and other tracking procedures.
• Refer clients who are in crisis or requiring a higher level of care to appropriate mental health service providers.
• Identify gaps in services or barriers to care.
• Cover program phone line as back up when needed.
• Lead department projects including but not limited to creating educational materials, planning cultural healing activities, organizing events, and making resource guides.
• Conduct and document health education and outreach activities on various health topics (e.g., access to health care/health insurance, destigmatize mental illness, promote healing and alternative therapies to healing, etc.) in a linguistically and culturally appropriate manner with small-large groups and individuals.
• Attend necessary staff meetings and trainings as designated by CHU Program Manager.
• Develop and maintain contacts and working relations with staff at other organizations.
• Assist with data collection and analysis for reports and grants under the supervision of CHU Program Manager.
• Attend pertinent county and other grant-related meetings.
• Advocate for AHS patients/members around community safety, healing, mental health access, and public health priorities.
• Represent AHS in various community forums, events, presentations, workshops, coalitions, and meetings as needed.
• Provide interpreting or translation services during educational workshops and activities, special events, meetings, hearings, media events, educational materials, and other organizational activities as applicable. 
• Observe current codes of ethics and standards of practice for health care interpreting (e.g., interprets all speakers’ messages accurately and completely; transparently carry out various interpreter interventions, such as cultural brokering, to facilitate clear communication between speakers; etc.).

General Agency/AHS Duties

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
• Participates in general membership meetings, fundraisers, and other public events, as required.
• Participates in outreach activities, and agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Minimum Qualifications

• Bachelor’s degree in related field (i.e., social work, psychology, etc.) or equivalent experience.

Preferred Qualifications

• Bachelor’s degree majors: health, social service, or other closely-related fields.
• Experience working in the community health field.
• Basic understanding and familiarity with concepts such as Motivational Interviewing, client-centered care, and trauma-informed care.
• Ability to speak, read, and write at a high proficiency level in an Asian language (Cantonese, Mandarin, Vietnamese, Tagalog or Khmer strongly desired).

Knowledge, Skills & Abilities

• Experience working with patients and community members in a health care setting.
• Strong interpersonal and communication skills both oral and written.
• Utilize critical thinking skills to make informed decisions and meeting clients where they are at.
• Sense of curiosity and willingness to learn.
• Planning and coordinating small-medium scale projects and events.
• Proficiency in or ability to learn English and Asian language word processing.
• Knowledgeable of cultural, socioeconomic and political factors affecting health in immigrant and refugee Asian communities.
• Leading and working with diverse staff and community members respectfully and collaboratively.
• Innovative, cooperative, and collaborative problem-solving.
• Ability to work under pressure and handle multiple tasks.
• Ability to exercise good judgment.
• Ability to work independently with minimal supervision.
• Available to work on weekends and evenings as needed.
• A high level of concentration is required, to coordinate multiple program tasks, problem-solving with external organizations, and coordination with other departments and programs of the entire organization.

Benefits That Support You
We're committed to supporting our team's well-being. Our comprehensive benefits package includes:

Health & Wellness

• 100% employer-paid medical, dental & vision coverage
• Acupuncture & chiropractic coverage

Time Off

• 12 vacation days
• 12 sick days
• 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)

Financial & Retirement

• 403(b) with 3% employer contribution + up to 2% match
• Flexible Spending Account (FSA) & Dependent Care Assistance

Additional Support

• Commuter benefits
• Long-Term Disability Insurance

Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.