Hostess/Host

Heroes Restaurant and Brewhouse

Heroes Restaurant & Brewery provides a unique dining & gathering experience. We offer hearty portions of great American food with enticing presentation. Heroes offers high-quality hand-crafted beers and cocktails served in a lively setting. It's all served up by the friendliest of staffs in an entertaining atmosphere stuffed full of Americana memorabilia and local personality. With a spacious patio and 24 flavors of Draft Beer, Heroes is a crowd favorite for nearly all events.

Base Pay: This is an Hourly Position. $17.50/Hour

Job Description

Do you have a passion and a drive for excellent customer service? Do you enjoy a fast-paced team-oriented environment? Our staff delivers one of a kind customer service with friendly, attentive, and a family fun experience that directly aligns with our core value of "Where Good Friends Meet." Our guest loyalty is unmatched, and that is in large part to our team members talents in ensuring our guests feel valued.

Job Duties

Hosting is an entry level position. Experience not required but is welcomed.

• Greet Guests promptly and display overwhelming care and concern for the guest’s needs. As a host you are the first and last impression on our guests, so guests should be greeted with a smile.
• Ability to multitask by greeting guests, assigning tables, and answering the house phone. By Utilizing our Table Management system hosts are expected to quote guests accurate seating times, handle reservations, seats guests, answer phones, and answer general business questions. On occasion you may be required to take phone messages that will include guests name, contact number, and guests concern or inquiry.
• Monitor the floor and assess the seating and dining flow.
• On occasion, hosts may be asked to assist in placing, packaging, and closing out To-Go Orders either online or via telephone orders.
• Keep a clean and tidy waiting area for our guests to enjoy.
• Maintains menu presentation by keeping menus clean, replacing damaged or soiled menus.
• Performs opening, running, and closing duties, as needed.
• Assists co-workers with side work including, but not limited to wiping down tables, re-stocking, rolling silverware, etc.
• This is a part time position, though 40 hours a week may be available based on the needs of the restaurant.

Skills/Qualifications

• Customer Service
• Teamwork
• Verbal Communication
• Positive Professionalism

Certification Requirements

• Riverside County Food Handlers Card. (rivcoeh.org)
• Responsible Beverage Service Training and Certificate issued by California Alcohol Beverage Control (abcbiz.abc.ca.gov)
• State issued Driver's License/Identification Card
• Social Security Card

Other Certifications

• State Sexual Harassment Training and Certification