Order Fulfillment Specialist

Benefits Competitive Pay Paid vacation, holidays, and sick time. Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one. Extensive product and on-the-job/cross‑training opportunities, supported by our outstanding internal resources. Encouraging and collaborative team environment. Dedication to safety through our Zero Harm policy. JCI Employee discount programs (The Loop by Perk Spot). Responsibilities As an Order Fulfillment Specialist, you will be in the office five days per week supporting the US, Canada, and Latin America, with hours varying by region. You will execute all administrative tasks related to Johnson Controls Fire Suppression parts and products and positively interact with customers both verbally and in writing. Monitor inventory levels to order ship from the proper warehouse. Manage backorders. Maintain ship dates. Manage order cancellations quickly. Answer calls. Handle customer questions concerning shipments, backorders, escalations, etc. Pull regular reports to manage orders. Manage cases in Salesforce.com. Qualifications Problem‑solving, proactive, agile mindset. Ability to work in a fast‑paced environment with quickly changing priorities. Effective task management skills. Active listening skills. CRM experience with Salesforce.com. ERP experience with SAP. Attention to detail. Microsoft Office Suite experience. Bilingual language skills are a plus. Salary HIRING SALARY RANGE: $44,000–$53,600. Salary will be determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. #J-18808-Ljbffr