Patient Financial Navigator

Facility CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department 1672 PAS Financial Clearance Enterprise Hours Weekly Hours: 40 Hours: 8:30 AM-5:30 PM Shift: Day Shift (United States of America) Job Title Patient Financial Navigator (PFN) Job Description The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under‑insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. The PFN determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance. The PFN answers questions of patients and family members regarding their insurance, verifies insurance coverage and eligibility, and provides estimates of financial responsibility. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability. Education Required: High school diploma or equivalent Preferred: One year of advanced education or special training Experience Required: 1‑2 years customer service experience, preferably in healthcare or insurance industry Skills Excellent verbal and written communication skills Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team Able to work effectively independently and collaboratively with a team Self‑starter Critical thinking skills required Proficient in using computers and computer systems including Microsoft Word and Excel Ability to multi‑task and have attention to detail Familiar with the insurance industry and collection process Licensure/Certification/Registration Required: Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC) Certified Healthcare Access Associate (CHAA) preferred Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week). For a comprehensive list of benefits, please click here: Benefits | CoxHealth. #J-18808-Ljbffr