Bilingual Medical Receptionist - Primary Care | Full-Time

Bilingual Medical Receptionist - Primary Care | Full-Time Work Experience Previous healthcare/ medical office / receptionist experience City Lawrence State/Province Massachusetts Country United States Job Description The Staff Pad is proud to partner witha leading healthcare organization in Lawrence, MA and we are seeking afull-time Receptionist to support a Primary Care and Community Geriatricspractice. This role is an integral part of thehealthcare team and is responsible for providing a welcoming patient experiencewhile supporting the smooth day-to-day operations of the practice. Schedule: Full-Time WhatYou'll Do KeyResponsibilities Greet and welcome patients, visitors, and businessrepresentatives and direct them to the appropriate team member Answer incoming calls, respond to routineinquiries, and route calls as appropriate Take messages and forward calls to voicemail or the appropriate staff member Monitor staff locations to help facilitate smoothcommunication and clinic operations Maintain a clean, organized, and welcoming waitingroom Support patients experiencing concerns ordisruptive behaviors using active listening and de-escalation techniques,escalating issues to the appropriate clinical leadership when necessary Provide intake services for new and establishedpatients and direct them to the appropriate healthcare team member Assist patients with intake documentation andother required paperwork Schedule, coordinate, and manage patientappointments, including recalls and follow-up visits Answer routine patient questions and assistpatients in accessing appropriate healthcare or community services Maintain and update electronic patient records inthe Athena EMR Provide clerical and administrative support to thehealthcare team, including preparing reports, letters, notices, andscanning documents File, organize, and archive patient records toensure information can be located and retrieved efficiently Enter and maintain accurate patient information inthe electronic medical record Help ensure the smooth operation of the receptionand administrative areas Identify barriers to providing quality service andproactively communicate potential solutions Support patients, colleagues, visitors, andcommunity partners in accessing the information and services they need Perform other related duties as assigned WhatWe Are Looking For Fluency in Spanish is required Strong customer service and communication skills Professional, welcoming, and patient-focusedapproach Strong organizational and time-management skills Ability to maintain confidentiality and handlesensitive patient information appropriately Ability to work effectively as part of amultidisciplinary healthcare team Strong attention to detail and accuracy whenhandling patient information and documentation Ability to remain calm and professional whenassisting patients Previous healthcare, medical office, orreceptionist experience preferred Experience with an electronic medical recordsystem, preferably Athena, is a plus WhatYou Can Expect Full-time position within a collaborative primarycare and community geriatrics environment Opportunity to work as an integral member of amultidisciplinary healthcare team Patient-centered workplace focused on quality careand positive patient experiences Supportive environment that values teamwork,communication, and professional growth #J-18808-Ljbffr The Staff Pad