Quality Manager

Reports to: Technical Manager

Summary: This position is responsible for administering the Quality Management System at the facility; encompassing the planning, evaluation, inspection, and reporting on all quality aspects of a product from its conception through manufacturing, storage and delivery with the intent to provide an optimum quality product.

Responsibilities: Specific duties are intended to describe activities that support the summary above. The list is not all inclusive – other duties may be required to cover the breadth and depth of the position.

• To understand and follow Malco’s Quality Policy and Quality Objectives.
• To access and follow procedures and work instructions which are applicable to the job function.
• Administer and continuously improve the Quality Management System (QMS) across the facility, ensuring compliance with ISO standards and Malco’s quality objectives.
• Plan, conduct, and oversee all quality inspections and evaluations throughout the product lifecycle from raw material receipt through manufacturing, storage, and delivery.
• Investigate and drive corrective action for all product failures, nonconformances, and customer complaints, including root cause analysis and verification of effectiveness.
• Ensure proper documentation of manufacturing processes is developed, maintained, and accessible; manage all quality records in accordance with QMS requirements.
• Develop, manage, and mentor direct reports including chemists and lab technicians; establish performance expectations and support professional development.
• Manage and maintain product and material specifications; assure ongoing conformance to specifications across all product lines.
• Monitor, evaluate, and authorize release of finished product; ensure all products meet established quality standards prior to shipment.
• Plan and perform all validations, including process, equipment, and analytical method validations as applicable.
• Manage all internal and external audits at the facility; coordinate responses and follow-up actions for audit findings.
• Develop and maintain the non-conforming material system; ensure timely disposition of rejected materials and implementation of corrective measures.
• Communicate customer quality requirements to the Operations Group; serve as the primary quality liaison with internal and external customers.
• Provide technical support to the Operations Group as needed; participate in plant trials and assist with facility improvement initiatives through the QIT process.
• Perform statistical analysis and sampling in accordance with ANSI parameters; apply basic and advanced math skills to quality evaluation and reporting.
• Evaluate new initiatives for chemical compliance and manufacturability; assess regulatory and quality implications for new materials and processes.

Education: Minimum of a bachelor’s degree required; preferably in Biology, Chemistry, or a related science field.

Experience / Requirements:

• A minimum of 5 years of previous Quality Lab or Quality Management experience in a manufacturing environment
• Experience in the manufacturing, packaging, and/or filling of chemical products preferred
• Demonstrated experience leading or administering a Quality Management System; familiarity with ISO 9001 or equivalent standards strongly preferred
• Strong written and verbal communication skills; able to interact professionally with internal teams, suppliers, and customers at all levels
• Ability to perform statistical analysis and sampling; proficiency in basic and applied mathematics
• Strong organizational and time management skills; ability to manage multiple priorities and meet concurrent deadlines
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with quality management or ERP software a plus
• Able to work effectively both independently and collaboratively in a team environment; proven ability to lead and develop direct reports
• Strong attendance history and reliability