IT Helpdesk Technician

About Your Opportunity Wohlsen isseekingan engaged and personableHelpDeskTechnicianto deliver excellent support to our Team Members andtheimprovement ofIT resources and usage of technology tools. Primarily responsible foridentifying, diagnosing, and resolving technology issues on behalf ofWohlsen’stechnology users and prioritizing technology project implementations andsupportaccountabilities concurrently. HowYou’llContribute: SupportWohlsenTeam Members in their use of technology systems Manage technicalrequeststhroughtheHelpdeskticketing system Accurately track and manage ourtechnologyinventory Setup and deploy technology equipment foroffices, project sites,and Team Members Provide technicalassistanceand advice to allWohlsenTeamMembers Support the deployment of technologies managed by the Technology team Lead assigned technology projects, including tracking and reporting on statuses Maintain and contribute toITknowledgebase Setup andmaintainvideo conference and related AV equipment Coordinate internal IT training to introducenew technologiesand promote awareness Attend seminars, workshops, and educational opportunities on current technologiestomake technical recommendations Mentor coworkers and fosteralearning and growth environment Research and recommend the upgrade of existing software or hardware systems to ensurehigh-performancetechnology systems Other duties as assigned Relationships Reports toIT Manager Works alongsideIT Team Members Provides support to allWohlsenTeam Members Authority Recommend tools/processes/etc.for use inITTeam. Update tracking systems and IT databases. AdministerApplications/Services,manage useraccess/licensing. Accountability Adhere to IT End User SLAof 2 hours to first response and8-hourresolution Coverage ofHelpDeskservices, coordinating coverage when not available Strict adherence to documentation requirements Accurate inventory database Qualifications Associate’sdegreeor equivalent combination of education and/or experiencerequired. 3+ years of experience with technology troubleshooting. 3+ years of experience in a customer service/help desk environment. Proficiencywith Microsoft operating systems, Microsoft Office software, computer hardware, and mobile devices. Stronginterpersonal skills are necessary for interaction withTeam Members. Have a validdriver’slicense to have transportation to support remote offices and job sites. When necessary,mustbe on call and work overtime and weekends. Must be flexible and able to handle multiple tasks simultaneously. Ability to work without supervision. Comply withlogical and physical security policies, processes, and practices. Maintains confidentialityregardinginformation stored on Wohlsen technical resources. Physical Requirements In a normal day, this position requires little to no standing or walking. In a normal day, the employee must be able to sit for 7+ hours.In a normal day, the employee must be able to drive 1-4 hours.Employeemust be able to lift/carry up to 10 lbs. maximum; occasionally carry small objects.In this position,employeeoccasionally (0-33%) must be able to bend at waist, squat the knees, climb (including ladders), reach above shoulders, kneel, crawl, use feet (foot controls), and/or work at heights above 6 feet. It is the policy of Wohlsen Construction to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender, gender identity, genetic information, pregnancy or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. #J-18808-Ljbffr Wohlsen Construction