Engagement Manager

Engagement Manager, WWPS ProServe DoD Shared Delivery Team Job ID: 10523000 | Amazon Web Services, Inc. Application deadline: Sep 15, 2026 The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalat[e?], and drive projects to successful completion, while exceeding customer expectation. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance. Key job responsibilities Leading and managing complex cloud migration and implementation projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes Distilling customer needs into clear technical requirements and map them to business outcomes Decomposing complex technical problems into actionable, deliverable solutions Contributing to technical documentation and define documentation standards A day in the life You start your morning reviewing engagement health metrics and preparing for a status call with your customer's leadership team. Mid‑morning, you facilitate a release planning session, aligning priorities and resolving blockers with your delivery team. After lunch, you connect with a solutions architect to review a proposed technical approach and confirm it maps to the customer's business objectives. Later, you collaborate with a peer Engagement Manager to share lessons learned and refine a delivery kit that will benefit future projects. About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture – Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional. Work/Life Balance – We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications Bachelor's degree or equivalent Experience with Agile or other program management methodologies 4+ years of IT implementation experience Current, active US Government Security Clearance of TS/SCI or above 5+ years of project/program management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Preferred Qualifications Experience with AWS services or other cloud offerings Project Management Professional (PMP) or equivalent certification Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent Experience managing technical projects consisting of 4 or more people totaling over a $250,000 budget Can show strong verbal and written communication skills Experience supporting DoD/DoW & National Security mission systems, and the ability to represent AWS within the customer's environment, driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CA, San Diego – 131,200.00 – 177,600.00 USD annually USA, CO, Denver – 131,200.00 – 177,600.00 USD annually USA, FL, Tampa – 131,200.00 – 177,600.00 USD annually USA, UT, Salt Lake City – 131,200.00 – 177,600.00 USD annually USA, VA, Arlington – 131,200.00 – 177,600.00 USD annuallyUSA, VA, Herndon – 131,200.00 – 177,600.00 USD annually USA, WA, Seattle – 131,200.00 – 177,600.00 USD annually Important FAQs for current Government employees Before proceeding, please review the following FAQs Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr