Museum Visitor Services Associate

Museum Visitor Services Associate

Culture and Heritage Museum is excited to hire a part-time (28 hours weekly) Museum Visitor Services Associate. The purpose of this position is to provide customer service support for the museum and store, ensuring effective and efficient office operations and compliance with all applicable policies, procedures, and standards of safety and quality. Projected Hiring Range/Pay Grade 106: $16.14 per hour. Salary is determined based on experience and/or education. Work Schedule: 28 hour a week part-time position with shift to accommodate programming needs. Museum of York County hours of operation are: Tuesday - Saturday 10 am - 5 pm and Sunday 1 pm - 5 pm.

Duties and Responsibilities:

• Greets and assists visitors. Provides information and assistance to telephone callers and/or forwards calls to appropriate personnel, takes messages, or relays information.
• Performs general administrative/clerical work as required, including but not limited to entering and retrieving computer data, processing daily mail, copying and filing documents, sending and receiving faxes, assembling materials, and maintaining lists and logs, etc.
• Operates the museum store and assists with stocking and ordering inventory. Completes a daily report of all sales activity.
• Performs related work as assigned.

Minimum Education and Experience:

• High School Graduation or GED equivalent.
• One (1) year of customer service, clerical or related experience or an equivalent combination of education, training and experience.

Certifications and Licenses:

• First Aid and CPR certifications preferred.

Applicants with equivalent experience and/or education may be considered.

Physical Demands: Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Standard Clauses: May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

About York County Government

York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited you want to join our team and recognize that our employees are the foundation of our success.

The Culture and Heritage Commission (Commission) is York County's appointed governing board for the Culture & Heritage Museums (CHM), the entity that operates York County-owned cultural resources. The Commission carries out its governance responsibilities through a Director, hired to manage the operations of CHM and its professional staff. The Commission's role is critical in providing oversight and guidance as we plan for the future, manage the present and honor the past. Our board is a York County Commission comprised of 7 Commissioners who are appointed by the County Council and who volunteer their time, expertise and energy to guide this organization.

Mission: To communicate and preserve the natural and culture histories of the Carolina Piedmont, inspiring a lifetime of learning.

Vision: To create a community that greatly values natural, historic, and cultural resources.

Values:

1. Authenticity: We ensure that the knowledge that we share is accurate and supported through credible documentation or eyewitness accounts.
2. Professionalism: We adhere to best practices of the museum field in the care of resources under our stewardship.
3. Meaningful Visitor Experiences: We strive to create memorable experiences enabling those we serve to walk away from our museums not only with new information but with inspiration that they will carry with them throughout their lives.
4. Respect for those we represent: As a cultural museum we tell the story of people from various backgrounds and life experiences both past and present. We have an obligation to tell their stories in a fair and balanced manner that fosters greater understanding of their unique perspectives.
5. Respect for our Natural World: As a natural history museum we have a responsibility to show respect for the natural world and to lead by example.
6. Transparency: We ensure our organizational meetings, documents, and records beyond those that pertain to our legal requirements or breach the trust of our donors are available to the public.
7. Stewardship: We recognize that all of our assets are held on behalf of the public good and that it is our responsibility to ensure that they are used wisely.
8. Donor Rights: We believe all donors should be valued and informed. Promises should be delivered and expectations of confidentiality should be met to the fullest extent of the law.

Our Total Compensation Package:

• Compensation – competitive market-rate pay, and negotiable based on qualifications.
• Parental Leave
• Bereavement Leave
• Deferred Compensation 401K Plans
• Public Loan Forgiveness Program (Student Loan Forgiveness Program)
• 11 Paid Holidays + 3 Optional Holidays
• SC State Retirement Plan Pension
• Paid Vacation and Sick Time
• Critical Care and Cancer Insurance
• Wellness Screenings
• Employee Assistance Programs
• Professional Development / Trainings / Conferences