Medical Receptionist / Medical Assistant (Front Office)

Job Description

Job Description

Description:

The Receptionist/Medical Assistant is responsible for providing exceptional customer service while supporting the daily operations of a busy outpatient psychiatry medication management practice. This position serves as the first point of contact for patients, ensuring a professional, compassionate, and efficient experience. The role includes front desk responsibilities, scheduling, insurance verification, administrative support, and limited clinical assistance as needed.

Front Desk & Patient Services

• Welcome patients in a courteous and professional manner.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics and insurance information.
• Check patients in and out efficiently.
• Collect co-pays, outstanding balances, and issue receipts.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Respond to voicemail messages promptly.
• Manage incoming faxes, emails, and patient portal messages.
• Verify insurance eligibility and obtain authorizations when required.
• Scan and upload documents into the Electronic Health Record (EHR).
• Process medical records requests.
• Prepare daily schedules for providers.
• Maintain accurate patient records.
• Assist with office inventory and supply ordering.
• Support onboarding and administrative compliance for providers as assigned.
• Maintain organized electronic and paper filing systems.
• Educate patients regarding office policies.
• Schedule follow-up appointments.
• Communicate provider recommendations.
• Maintain professionalism during difficult patient interactions.
• Escalate urgent concerns to the provider or Practice Manager immediately.
• Obtain vital signs when appropriate.
• Update medication lists and allergies.
• Prepare patient charts before appointments.
• Assist providers with documentation as requested.
• Submit prior authorizations for medications.
• Coordinate prescription refill requests following office policy.
• Communicate with pharmacies regarding medication issues.
• Coordinate referrals and outside medical records when needed.

work schedule

• Monday–Friday

Requirements: Physical Requirements

• Sit, stand, and walk for extended periods.
• Frequent use of computers, phones, and office equipment.