Business Operations Specialist

Business Operations SpecialistThe Business Operations Specialist plays a critical role in Legal & Compliance (L&C) Transformation and Operations team and is responsible for driving strategic process improvements and operational excellence across key legal operations functions. This role bridges tactical execution with strategic oversight, enabling cross-functional alignment and supporting Gartner's commitment to ethical business practices.Key Responsibilities:Oversee daily operations across billing and invoicing, eDiscovery, request triage and broader legal support and ensure efficient workflows and timely resolution of inquiriesManage legal billing operations, including invoices and vendor onboarding; Act as a liaison between L&C and cross-functional partners, such as Procurement, Finance, and ITBuild and maintain strong relationships with Outside Counsel partners and other legal vendors; Ensure alignment with preferred vendor guidelines to optimize external spendingExecute eDiscovery requests and ensure accurate documentation, confidentiality, and compliance with internal protocols and regulatory requirementsTriage and prioritize incoming requests using multiple dashboards and intake queues; Ensure timely resolution and high-quality service to key stakeholdersProactively identify and mitigate operational risks by anticipating challenges, fostering cross-functional collaboration, and implementing preventative solutions that support business continuityDevelop and analyze operational reports to inform decision-making, drive continuous improvement, and help to simplify existing complexitiesCreate and maintain clear, user-friendly documentation to educate all stakeholders on compliance requirements, operational workflows, and legal technology toolsSupport onboarding and mentorship of new L&C team members; Share knowledge and best practices to strengthen team capability and foster a culture of continuous learningExhibit an innovative and growth mindset when executing responsibilities; Bring new ideas to Operations leadership on a consistent basisRequirements:3-5 years of experience in legal operations, compliance, or related rolesProficiency with legal billing systems, eDiscovery tools, and spend management platforms strongly preferredStrong communicator with the ability to present complex information clearly in written and verbal formProven ability to identify, implement, and clearly document processes and related improvementsAttributes for Success:Results-oriented, with a proactive and solutions-focused mindsetAgile and adaptable in a fast-paced, evolving environmentEthical and objective in handling sensitive and confidential informationCollaborative and innovative, with a passion for continuous improvementExcellent interpersonal and communication skills, with the ability to collaborate across departments and with external vendors and suppliers in a global environmentSkilled in prioritization, problem-solving, and critical listeningHigh attention to detail and ability to manage multiple priorities in a dynamic environment Completed BA strongly desired for consideration but not required.