Epic Cheers Campaign CRM Analyst

Must have an Epic Cheers certification

Epic Cheers Analyst

Job Summary

We are seeking an experienced Epic Cheers Analyst to support patient engagement, outreach, and CRM initiatives through Epic Cheers Campaigns. This role partners with marketing, operations, clinical, and IT stakeholders to design, build, deploy, and optimize campaigns that enhance patient engagement and improve communication strategies. The ideal candidate will possess strong Epic expertise, healthcare workflow knowledge, and experience managing campaign lifecycles from requirements gathering through post-launch analysis.

Key Responsibilities

• Design, build, configure, test, and support Epic Cheers Campaigns and CRM initiatives.
• Gather business and technical requirements from cross-functional stakeholders, including marketing, operations, clinical teams, and IT.
• Develop and execute patient outreach campaigns through the complete lifecycle, including:
  • Audience identification
  • Requirements gathering
  • Build and configuration
  • Validation and testing
  • Deployment and launch
  • Post-launch review and optimization
• Collaborate with client teams to improve patient engagement strategies and outreach effectiveness.
• Provide recommendations based on Epic Cheers Campaign best practices and current platform capabilities.
• Support CRM-related workflows and integrations within the Epic ecosystem.
• Create and modify HTML content to support email-based campaigns.
• Troubleshoot campaign issues and provide ongoing application support.
• Analyze campaign performance and recommend enhancements for future outreach initiatives.
• Partner with application teams to ensure alignment between campaigns and clinical workflows.

Required Qualifications

• Active Epic Certification in Epic Cheers Campaigns .
• Active Epic certification in at least one additional Epic application.
• Minimum of 5 years of healthcare industry experience , including:
  • At least 3 years of direct client-facing experience.
  • Strong understanding of healthcare operations and clinical workflows.
• Minimum of 4 years of Epic implementation and/or application support experience .
• Experience working with:
  • Clinical documentation workflows
  • Patient portals
  • Encounter closure processes
  • Patient flow management
• Strong requirements gathering, documentation, and stakeholder management skills.
• Proven ability to work with diverse business and technical end-users.

Preferred Qualifications

• Epic certifications or experience in:
  • Ambulatory
  • Care Everywhere
  • EpicCare Link
  • MyChart
  • Cadence
• Experience with Epic CRM functionality and patient engagement solutions.
• Experience supporting or implementing patient outreach and engagement campaigns.
• Knowledge of campaign analytics and performance tracking.
• Familiarity with healthcare marketing and digital engagement strategies.

Desired Skills

• Epic Cheers
• Epic Campaigns
• CRM
• Epic Applications
• Ambulatory
• MyChart
• Cadence
• Requirements Gathering
• Workflow Analysis
• HTML Email Development
• Campaign Management
• Healthcare Operations
• End-User Training and Support

Ideal Candidate

The ideal candidate is a highly collaborative Epic professional with deep experience in Cheers Campaigns and CRM functionality. They have a strong understanding of healthcare workflows, can effectively engage stakeholders across departments, and have successfully delivered patient engagement campaigns from concept through execution while leveraging Epic best practices.

This is a Contract position based out of Charlotte, NC.

The pay range for this position is $80.00 - $90.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.