Datacenter Operations Specialist

5+ years of operations management experience in data center, telecommunications, or critical infrastructure environments Proven track record managing frontline supervisors/leads (not just individual contributors) Direct experience with SLA-driven service delivery models Strong understanding of workforce planning, scheduling, and resource optimization Demonstrated ability to manage performance — coaching, documentation, accountability Comfortable operating across multiple geographically distributed sites Experience with escalation management and stakeholder communication Preferred Experience in fiber/optical network deployment or backbone infrastructure Familiarity with Meta data center operations or similar hyperscale environments Experience in environments with 50+ technician headcount records. Leadership / Operations Management Experience Coordinated shift operations and ensured adequate staffing coverage for business-critical activities. Led incident triage and escalation management during operational disruptions. Tracked and reported key operational metrics including uptime, MTTR, incident trends, and SLA compliance. Drove process improvements to improve efficiency, reduce downtime, and enhance operational excellence. Collaborated with stakeholders, customers, and cross-functional engineering teams. Ensured compliance with safety, security, and regulatory requirements. Mentored junior technicians and supported knowledge-sharing initiatives. Safety Ensure all sites maintain zero-incident safety records Reinforce safety protocols and compliance through L3s Immediately elevate any safety incidents or near-misses Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to View email address on click.appcast.io for investigation. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year #J-18808-Ljbffr Hcltech