Collections Specialist

Collections Specialist

ALM Commercial Landscaping is searching for a Collections Specialist to join its growing team in Huntsville. The Collections Specialist is responsible for managing collection activities across multiple companies within our commercial landscaping platform. This position will monitor outstanding accounts receivable, communicate with customers regarding past-due balances, and partner with local operations and accounting teams to resolve issues that may delay payment. The Collections Specialist will play an important role in reducing outstanding receivables, improving cash flow, and maintaining positive customer relationships across the organization.

Responsibilities

• Monitor accounts receivable aging across multiple companies and locations.
• Contact customers by phone and email regarding past-due invoices and outstanding balances.
• Maintain consistent follow-up on delinquent accounts until payment or resolution is received.
• Document collection activity, customer commitments, disputes, and payment status.
• Research customer questions and identify billing, documentation, or service issues preventing payment.
• Partner with Account Managers, Branch Managers, Billing, and Accounting teams to resolve invoice disputes and collection issues.
• Obtain payment status and estimated payment dates from customers.
• Follow up on broken payment commitments and significantly past-due balances.
• Identify accounts requiring escalation and communicate collection risks to management.
• Assist with resolving short payments, deductions, credits, and other account discrepancies.
• Maintain accurate notes and customer account records.
• Prepare and maintain collection reports and aging updates.
• Participate in regular AR/collections reviews with accounting and operational leadership.
• Support standardized collection processes and procedures across all operating companies.
• Maintain professional customer relationships while effectively pursuing outstanding balances.
• Assist with other collections-related activities as assigned.

Qualifications

• 2+ years of collections, accounts receivable, or related accounting experience preferred; Experience managing a portfolio of commercial/B2B customer accounts preferred.
• High school diploma or equivalent required; additional accounting or business education is a plus.
• Strong verbal and written communication skills with the ability to handle difficult collection conversations professionally.
• Strong customer service and problem-solving skills.
• Ability to research and resolve account and invoice discrepancies.
• Strong organizational skills and ability to manage a large volume of accounts and follow-up activity.
• Detail-oriented with accurate documentation and recordkeeping skills.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Experience with NetSuite and/or Aspire is a plus.
• Occasional overnight travel to locations through our platform is required
• Experience supporting multiple companies, branches, or locations is preferred.