CALL CENTER AGENT

Front-Line Team Member

As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff.

Responsibilities:

• Answer high-volume inbound calls in a courteous and timely manner
• Schedule, reschedule, and cancel appointments using the Practice EMR
• Provide accurate information regarding the services offered
• Route calls to appropriate departments
• Maintain HIPAA compliance at all times
• Document records of patient interactions
• Assist with outbound calls to referral patients
• Other duties as assigned

Please note this position does require you to be seated at your desk for the majority of your work day. There is a 1 hour unpaid lunch break, and the schedule for this role is 7:45a-5p, Monday thru Friday.

Job Type: Full-time, In-Person

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred: 1 year of Medical administration

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.