Client Care Representative/Dispatcher
Benjamin Franklin Plumbing
Job Description
Job Description
Transform Your Career with Benjamin Franklin Plumbing!
At Benjamin Franklin Plumbing, we’re not just plumbers—we’re champions of superior service and exceptional customer care. We take pride in our reputation for excellence and are dedicated to making every customer interaction memorable and positive. If you’re passionate about delivering outstanding service, building meaningful relationships, and maximizing opportunities to grow this business, we invite you to join our team. Here, your integrity, expertise, and dedication will shine, and you’ll find a rewarding career in a supportive and growth-oriented environment.
Client Care Representative/Dispatcher: Ensures that the first interaction a client has with our organization is first rate in terms of service quality, and maintains a courteous demeanor with all customers and associates
Primary Responsibilities:
· Handles incoming calls, schedules appointment windows, and holds debriefing with technicians daily
· Effectively manages conflict resolution with clients through clear communication, addressing all concerns, or problems expediently
· Maintains the service technician schedules and dispatches technicians as service calls are completed
· Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing
· Follows up and schedules preventive maintenance service appointments
· Reviews completed service work orders for accuracy. Prepares invoices and timecards for processing
· Participates in inventory administration and oversight
· Responds to service technician requests both online and by phone
Requirements:
• Minimum of two years of experience in related industry with client care and dispatch experience
• Experience in ServiceTitan software
• Advanced communication and customer service skills
• Geographical knowledge of service area and/or GPS/map reading skills
• Experience in using Microsoft Word and Excel
• Ability to pass a background check
Educational/Certification Requirements:
• GED or High School Diploma
Benefits:
- Competitive Pay
- Health/Vision/Dental insurance
- 401(k)
- Paid time off
- Training & Development
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